Full job descriptionSUMMARY OF ROLE *Establish and maintain strong working relationships with senior underwriting staff, including CUO, Head of Insurance, Head of Reinsurance and Head of Partnerships, in order to ensure an effective three-way engagement between trading partners, underwriters and the distribution team
*Own Chaucer’s key broker relationships and management of partnership agreements
*Lead and manage the Distribution team
*Support Global Head of Distribution in the development, communication, and execution of the distribution strategy, consistent with overall Chaucer Group strategy
*Target and support business development initiatives across the Group
*Promote and apply greater use of data to manage broker performance and acquisition costs, including continual development of associated technical capabilities
*Lead the continued development of our customer-centric strategy and CRM capabilities
*Support Chaucer’s MGA proposition, to attract and maintain the best partners


MAIN DUTIES

Broker Relationship Management *Own, manage and coordinate a number of Chaucer’s key broker relationships globally
*Support Global Head of Distribution to agree strategic plans with partner brokers, execute and monitor performance against these plans
*Build solid relationships externally with our key trading partners and interact at all levels
*Work alongside strategy team to achieve greater strategic alignment with partner brokers and all trading partners
*Provide support towards the effective management of strategic agreements with partner brokers, ensuring opportunities are prioritised and maximised
*’Eyes and ears’ on the market - source market intelligence regarding distribution partners and competitors and share with internal stakeholders, including with regard to commercial priorities and digital ambitions
*Oversee and coordinate activities of Distribution team
Underwriter Engagement *Build and maintain strong working relationships with underwriters and senior staff
*Responsible for maintaining strong communication with underwriters and ensuring actions are completed in service of pro-active management of brokers
Strategic Implementation and Business Development *Engage with strategy team to contribute to the evolution of our Distribution Strategy and be an advocate of the strategy internally with the underwriting community
*Identify, source and triage new business opportunities in conjunction with underwriting teams, consistent with Chaucer strategy and underwriting plans
*Monitor and manage acquisition costs, seeking to reduce where possible
*Engage with underwriting teams to determine appropriate management of cross-class opportunities
*Support Chaucer’s digital ambitions through helping identify and harness appropriate distribution partners and maintaining alignment with broker goals and priorities regarding digital
*Coordinate regional production plans with heads of our international offices, ensuring a co-ordinated approach across the Syndicate
*Engage with the Innovation and Partnership teams to ensure effective sharing of knowledge and coordination of activities
*Work with the Marketing team to ensure consistent and effective messaging and prioritisation, in service of strengthening our proposition to core and partner brokers
*Consider and explore potential new distribution channels and partners for future growth opportunities
Data and Analysis *Enhance our ability to create and demonstrate value from our strategic arrangements and facilities
*Interpret broker data to identify areas of focus or new opportunities for Chaucer
*Encourage and support the use of the broker analytics with our underwriters
*Encourage and drive behaviour across the group to capture more consistent data that can be used as key performance indicators with our brokers
*Support with communication of broker performance both internally and externally with our brokers
Client Relationship Management *Support the reinsurance and insurance underwriting teams as we build out our core client management strategy
*Help develop stronger customer orientation and relationships in conjunction with insurance underwriting teams
*Be an advocate of CRM tools and encourage cultural change within underwriters to proactively target business
Delegated Underwriting *Support Chaucer’s MGA proposition, helping to maintain a cohesive approach to delegated underwriting across the business
*Support with the management and marketing of Chaucer’s MGA portfolio, engaging with other stakeholders as required
*Identification of MGA opportunities to help achieve our strategic goals
Regulatory Obligations *Ensure all regulatory and compliance obligations relating to Distribution are met
*Ensure that Customer Complaints are promptly identified, recorded and addressed
*Ensure that the principles of Treating Customers Fairly are upheld by Agents and Service Providers
Other *Effective management of the team, including personal and technical skills development
*Provide support to projects and workstreams where required
*Attend relevant internal meetings to represent Distribution team
*Represent Chaucer externally as required
OUR REQUIREMENTS

Relevant Experience

Essential *Experience in relationship management
*Applicable commercial experience
*Experience of the London Insurance market, including Lloyd’s
*Management of teams
Technical Skills

Preferred *Experience of underwriting processes & practices
*Research, analysis & administrative skills
*Proficient knowledge of Excel, Word and PowerPoint
Education and Qualifications

Preferred *2.1 degree or better preferred
*Professionally qualified or part qualified in recognised field
PERSONAL ATTRIBUTES *Capability of building strong networks externally and internally
*Strong leadership and management skills
*Good communication skills (verbal and written)
*Strong organisational skills
*Good conflict resolution / negotiation skills
*Ability to see the bigger picture/ strategic focussed
*Team player; approachable and able to liaise with staff at all levels
*Clear thinker with good attention to detail
*Good analytical and presentation skillsFlexibilit