Full job descriptionAbout the Company
A privately owned retail group with multiple sites across North Wales is seeking an experienced Operations Manager to support day-to-day operations and ongoing business growth. The company is well-established, customer-focused, and committed to delivering high standards across all locations.
Role Overview
They are looking for a proactive and highly organised Operations Manager to oversee daily operations across several retail sites. You will ensure smooth running, operational efficiency, compliance, people management, and continuous improvement. This is a hands-on role covering operations, HR support, finance administration, supplier management, and site development.
Key Responsibilities
Operational Management
*Oversee customer service standards and respond to any issues across sites
*Maintain compliance with inspections and regulatory requirements
*Ensure strong stock management, site presentation, and general upkeep
*Coordinate site improvements including infrastructure updates, signage, maintenance planning, and new technology implementation
HR & People Support
*Issue staff communications and assist with general HR documentation
*Maintain and update employee records
*Manage holidays, scheduling, and rota planning
*Provide support to site managers on people-related matters
Finance & Administration
*Assist with payroll processing alongside administrative support
*Complete month-end tasks such as bank reconciliation and aged debtor reviews
Supplier & Pricing Management
*Monitor and compare pricing for key products and services
*Liaise with suppliers and explore alternative options
*Manage seasonal and promotional ordering across sites
Site Development & Maintenance
*Coordinate planned works and liaise with contractors
*Support inspections and equipment servicing
*Address operational issues and implement solutions
Technology & Systems
*Oversee site security and operational systems
*Manage issue logging and resolution for equipment and technology
*Review supplier invoices and service reports
Leadership & Coverage
*Provide on-site support and coverage when required
*Work collaboratively with site managers and admin teams
*Lead by example and promote high operational standards
Skills & Experience:
*Experience in multi-site operations management within retail
*Strong understanding of HR processes, scheduling, and payroll support
*Excellent organisational and communication skills
*Confident managing suppliers, contractors, and compliance requirements
*Comfortable working with technology and operational systems
*Hands-on, flexible, and proactive problem-solver
*Familiarity with health, safety, and environmental regulations
*Project management experience for site improvement initiatives