Full job descriptionReed Talent Solutions are hiring in Warrington!

We’re looking to recruit an Onsite Team Manager to join our Service Delivery team and support one of our key clients.

Reed supply flexible and temporary workforce solutions through Angard Staffing to Royal Mail sites all across the country, managing year round recruitment as well as seasonal peaks.

What’s an Onsite Team Manager?
As an Onsite Team Manager, you will support in delivering a high-quality 24-hour operation, leading and ensuring exceptional service for our client, workers and stakeholders.

This is a fast-paced, structured and operational leadership role where you will be responsible for leading a team, supporting workforce planning, resolving operational issues and ensuring all KPIs, SLAs and compliance requirements are achieved.

Shift pattern
Full time Monday - Friday
08:00am -17:00pm

Key Responsibilities:
*Leading, coaching and supporting an Onsite Coordinator
*Providing day-to-day supervision
*Allocating workloads and supporting workforce deployment
*Acting as the first escalation point for workers, Coordinators and clients
*Monitoring staffing levels and operational performance
*Supporting workforce planning to achieve fulfilment targets
*Building and maintaining strong client relationships
*Ensuring KPIs, SLAs and compliance standards are achieved
*Supporting investigations relating to attendance, conduct and performance
*Supporting recruitment, onboarding and training activities
*Coaching and developing On-Site Coordinator
*Promoting a culture of safety, accountability and continuous improvement

What are we looking for?
*Recruitment experience ideally gained from either an MSP/RPO/Staff bank
*People management, training and development
*Effective management and prioritisation of workload
*Delivery of exceptional service that meets customer SLAs and deadlines
*Relationship management of both internal and external stakeholders at all levels
*Achievement of customer and worker satisfaction targets
*Accountability for team outputs and delivering to performance objectives

What can Reed offer you?
Reed truly is a great place to work (just check our Glassdoor reviews...), we are employee focused and offer a comprehensive benefits package including:

*Outstanding opportunities for development and progression
*Reed discount hub - giving you access to thousands of exclusive discount and cash back opportunities
*Long-service sabbaticals
*Refer-a-friend scheme
*Cycle to work scheme
*Electric Vehicle scheme
*And much, much more!

If you feel like this could be the role for you, we would love to receive an application! Click ’Apply Now’ and our dedicated recruitment team will be in touch.