Full job descriptionDo you have experience leading and coaching performance-driven teams within employment, recruitment, skills, welfare-to-work, careers guidance or a related sector?

Do you have experience managing team performance against KPIs, quality standards and customer/participant outcomes, including performance reviews, coaching and continuous improvement activities?


Then consider the role of Business Manager at Reed in Partnership!


What is the role about?
North Sea Jobs Service (NSJS) is a voluntary transition service for current and former UK-resident oil gas workers who have worked in the industry within the last 2 years. It is commissioned by the UK Government, specifically the Department for Energy Security and Net Zero (DESNZ). Workers can access up to 12 months of tailored support, with the primary aim to create employment opportunities through employer and trade union engagement and provide Workers with tailored employment support and training.

The Business Manager leads frontline delivery teams, ensuring Worker’s receive high-quality employability, careers and progression support. The role is responsible for team performance, service quality, employer engagement and achievement of employment and training outcomes whilst maintaining a positive Worker experience. The role is responsible for managing the performance, productivity and wellbeing of this team and supports the team through observation, coaching and development to exceed their targets; resolving escalated complaints; ensuring the maintenance of key relationships with partners and timely reporting of key performance indicators (KPI’s).

Just some of your day-to-day responsibilities will include:
*Periodic performance management meetings with all staff, including scored quarterly reviews and bi-annual development appraisals.
*Mentoring new and experienced staff, coaching for performance and instruction as required.
*Identifying skills gaps and co-ordinating development actions and training interventions for the team to excel in their roles and progress further within the company.
*Supporting recruitment of your team and across the wider business as required.
*Managing underperformance supportively but rigorously, working in partnership with the People team to progress persistent underperformance through the formal management process.
*Conducts caseload reviews with their direct reports every month, assessing staff performance with their caseload focusing on the quality of support provided to help a worker achieve their outcomes, reporting to the Senior Operations Manager.
*Daily, Weekly and Monthly monitoring and interrogation of a sophisticated range of KPI reports.
*Utilising Management Information tools to monitor performance, trends and best practice.
*Weekly and monthly reviews of performance and targets through the monthly performance management tool.
*Delivers Career Transition Workshops as and when required.
*Facilitating and maintaining relationships with employers at a regional/local level to identify opportunities for workers to continue to use their skills.
*Conducting detailed checks of workers files on a monthly basis to ensure quality.
*Monitoring the quality of worker provision in our delivery and resolving escalated complaints.
*Development and monitoring continuous improvement plans in line with the published continuous improvement planning cycle.


What’s in it for you?
A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:
*25 days annual leave (pro-rata for part time) plus statutory bank holidays
*Reed Pension Scheme
*Award Winning Management & Leadership training
*Professional & Personal Development Funds
*Bi-annual pay reviews
*Plus much more that can be found on our website
*With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.


At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.


To be successful in this role, we are looking for someone with:


*Experience in a people management role leading performance-driven teams within employment, recruitment, skills or related sectors.
*Experience managing KPIs, quality standards and participant outcomes.
*Strong organisational, analytical and reporting skills.
*A minimum of two A-Levels or an equivalent Level three Diploma.
Essential Criteria
*Effective stakeholder engagement and relationship management capability.
*Strong coaching, mentoring and staff development skills.
*Strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills and good written communication/record keeping skills.
*Personal interests including interest in people and willingness to learn.
*Excellent communicator verbally and in writing.
*High standard of advocacy, communication, presentational and interpersonal skills.
*Well organised and attentive to detail.
Desirable Criteria
*Knowledge of the Oil & Gas sector, offshore industries, clean energy or wider Industrial Strategy Priority Sectors is desirable.