Full job descriptionSWRP are recruiting for a Customer Support Administrator a fast growing manufacturing company based in Peterborough, Cambridgeshire.
This 12 month fixed-term maternity cover opportunity offers the chance to play a key role in delivering exceptional customer service, managing customer orders, handling enquiries and ensuring a smooth and efficient customer experience from start to finish.
Key Responsibilities
*Process customer orders accurately and efficiently
*Respond to customer enquiries via phone and email
*Build strong relationships with customers and internal teams
*Monitor orders and provide delivery updates
*Resolve customer issues and escalate where necessary
*Maintain accurate records on CRM and ERP systems
*Support continuous improvements to customer service processes
About You
We’re looking for someone with:
*Previous customer service, customer support or order processing experience
*Strong communication and organisational skills
*Excellent attention to detail
*Good Microsoft Office skills
*A proactive, customer-focused approach
Desirable: Experience within manufacturing, engineering, distribution or logistics environments.
Benefits
*£28,000 rising to £29,000 after probation
*Bonus opportunity of up to £300 per month
*25 days holiday (including Christmas shutdown)
*Pension scheme
*Employee Assistance Programme
*Join a growing international business with a great team culture
Interested?
Please apply or contact Strange + Wright Recruitment Partners for more information about the Customer Support Administrator role based in Peterborough, Cambridgeshire.