Full job descriptionCredit Control Manager
Location: Grays
Salary: Up to £40,000
Hours: Monday to Friday (Office-Based)
We are recruiting for an experienced and commercially minded Credit Control Manager to take ownership of the credit control function within a growing and fast-paced business.
This is an excellent opportunity for a proactive individual who enjoys driving cash collection, reducing aged debt, improving processes, and building strong relationships with both customers and internal stakeholders. The successful candidate will oversee a substantial debtors ledger, manage complex debt recovery matters, and play a key role in maintaining healthy cash flow.
Key Responsibilities
Credit Control & Debt Recovery
*Take ownership of the credit control function and aged debt portfolio.
*Proactively manage and reduce outstanding debt.
*Implement effective collection strategies to maximise cash flow and minimise bad debt exposure.
*Monitor customer payment performance and escalate issues where necessary.
*Negotiate payment plans whilst maintaining strong customer relationships.
*Produce debt analysis and cash collection reports for senior management.
Stakeholder Management
*Build strong relationships across finance, operations, and senior management teams.
*Act as the main point of contact for complex customer account issues and escalated debt matters.
*Support and guide colleagues on credit control best practices.
Legal & Escalated Cases
*Manage disputed accounts and complex debt recovery cases through to resolution.
*Liaise with solicitors, debt collection agencies, and external stakeholders when required.
*Ensure legal referrals are supported by accurate documentation and records.
*Monitor ongoing legal cases and provide regular updates.
Ledger Management & Reporting
*Oversee the accuracy and integrity of customer account records and the sales ledger.
*Reconcile accounts and investigate discrepancies.
*Produce aged debt reports, KPIs, and collection performance data.
*Support month-end processes and financial reporting requirements.
*Identify and implement improvements to credit control procedures.
Skills & Experience
*Previous experience as a Credit Control Manager, Credit Manager, or Senior Credit Controller.
*Proven track record of managing high-value debt portfolios and improving cash collection performance.
*Strong negotiation, communication, and relationship-building skills.
*Experience handling complex debt recovery and legal escalations.
*Advanced Excel skills, including Pivot Tables and VLOOKUPs.
*Experience using Sage or similar accounting systems.
*Highly organised with excellent attention to detail.
*Commercially aware, resilient, and able to work independently.
This is a fantastic opportunity for a driven Credit Control professional looking to take ownership of a key finance function and make a real impact within the business. Apply today to find out more.