B2 Commercial & Housing Operations Manager
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Added before 6 Days
- England,London,Greater London,Harrow
- Full Time, Permanent
- £35,000 - £40,000 per annum, inc benefits
Job Description:
Full job descriptionB2B Commercial & Social Housing Operations Manager
*Location: Harrow
*Job Type: Permanent, full-time
*Salary: £35,000 - £40,000 per annum
We are seeking a B2B Commercial & Housing Operations Manager to lead the effective management of our office teams, supporting both the Private B2B Department Housing / Housing Association Department. This role is crucial for maintaining high standards in workload control, customer communication, and performance management across both sectors.
Day-to-Day of the Role:
*Office Team Leadership and Management: Directly manage B2B Account Managers, Customer Service and Operations Coordinators, ensuring daily and weekly priorities are met across departments.
*Operational Control: Oversee the coordination of reactive repairs, servicing, and project management, ensuring all processes from instruction to completion are efficiently managed.
*Resident & Client Service: Maintain professional communication and manage service expectations and recoveries effectively.
*Commercial Accounts & Growth: Handle B2B enquiries, manage quotations, and nurture client relationships to ensure sustainable growth.
*Data, KPI & Commercial Control: Utilize tools like Excel for monitoring SLAs, productivity, and financial metrics to guide business decisions.
Required Skills & Qualifications:
*Proven experience in operations management within B2B and housing sectors.
*Strong leadership skills with the ability to manage multiple office teams.
*Excellent communication and interpersonal skills to interact with various stakeholders.
*Proficient in using Microsoft Excel and system reporting tools.
*Ability to handle high job volumes and manage competing priorities effectively.
Benefits:
*Competitive salary range of £35,000 - £40,000 per annum.
*Permanent, full-time contract with flexibility required to support operational needs.
*25 days annual leave plus bank holidays.
*Participation in call-out rota, including evenings and weekends on rotation.
To apply for this B2B Commercial & Social Housing Operations Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
*Location: Harrow
*Job Type: Permanent, full-time
*Salary: £35,000 - £40,000 per annum
We are seeking a B2B Commercial & Housing Operations Manager to lead the effective management of our office teams, supporting both the Private B2B Department Housing / Housing Association Department. This role is crucial for maintaining high standards in workload control, customer communication, and performance management across both sectors.
Day-to-Day of the Role:
*Office Team Leadership and Management: Directly manage B2B Account Managers, Customer Service and Operations Coordinators, ensuring daily and weekly priorities are met across departments.
*Operational Control: Oversee the coordination of reactive repairs, servicing, and project management, ensuring all processes from instruction to completion are efficiently managed.
*Resident & Client Service: Maintain professional communication and manage service expectations and recoveries effectively.
*Commercial Accounts & Growth: Handle B2B enquiries, manage quotations, and nurture client relationships to ensure sustainable growth.
*Data, KPI & Commercial Control: Utilize tools like Excel for monitoring SLAs, productivity, and financial metrics to guide business decisions.
Required Skills & Qualifications:
*Proven experience in operations management within B2B and housing sectors.
*Strong leadership skills with the ability to manage multiple office teams.
*Excellent communication and interpersonal skills to interact with various stakeholders.
*Proficient in using Microsoft Excel and system reporting tools.
*Ability to handle high job volumes and manage competing priorities effectively.
Benefits:
*Competitive salary range of £35,000 - £40,000 per annum.
*Permanent, full-time contract with flexibility required to support operational needs.
*25 days annual leave plus bank holidays.
*Participation in call-out rota, including evenings and weekends on rotation.
To apply for this B2B Commercial & Social Housing Operations Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Job number 4252557
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