Full job descriptionSenior Oracle Technical Support & Configuration Analyst
Croydon (Hybrid Working)

3 days in the office (Tuesday, Wednesday & Thursday), 2 days from home
£60,000 - £70,000 per annum

37.5-hour working week
About the Role
We are seeking an experienced Senior Oracle Technical Support & Configuration Analyst to join a growing Oracle team supporting a large, complex, commerce-focused organisation. This is a key technical position responsible for the configuration, administration, integration, support and continuous improvement of the Oracle Cloud estate, including ERP, HCM, Payroll, PBCS and FDI.
Working as part of a specialist Oracle support function, you will play a pivotal role in ensuring system stability, security and performance while supporting business-critical operations. You will collaborate closely with business analysts, functional specialists, data analysts, service desk teams, vendors and senior stakeholders to deliver a first-class Oracle service.
This role would suit an Oracle technical specialist who enjoys solving complex system challenges, driving improvements and acting as the technical authority within a collaborative support environment.
Key Responsibilities
Oracle Configuration & Administration
*Configure and maintain Oracle Cloud ERP, HCM, Payroll, PBCS and FDI modules
*Manage workflows, approval hierarchies, security roles, flexfields and reporting configurations
*Translate business requirements into effective Oracle system solutions
*Maintain configuration documentation, change logs and version control records
Technical Support & Problem Resolution
*Act as a senior escalation point for complex Oracle system issues
*Investigate and resolve incidents using SQL, OTBI, diagnostic logs and monitoring tools
*Perform root cause analysis and implement sustainable fixes
*Review and challenge technical solutions proposed by third-party vendors
Patch & Release Management
*Coordinate the delivery and testing of Oracle quarterly updates and patches
*Maintain release schedules and communicate changes to business stakeholders
*Produce test plans, execute regression testing and develop rollback strategies
Integration Support
*Support integrations between Oracle and third-party applications
*Monitor interfaces and automated processes
*Troubleshoot integration failures and manage vendor escalations
*Maintain integration documentation, mappings and security controls
Reporting & Data Quality
*Support the development and maintenance of SQL-based reports, dashboards and data extracts
Security & Access Management
*Manage role-based access controls and user provisioning processes
*Support joiner, mover and leaver processes across Oracle applications
*Ensure Oracle licensing and RBAC controls remain compliant and effective
Testing & Environment Management
*Own and manage Oracle test environments
*Coordinate UAT, regression testing and release validation
*Develop and maintain testing frameworks and scripts
*Identify opportunities for automation and service improvement
Essential Experience
*Significant experience supporting and configuring Oracle Cloud ERP and HCM environments
*Strong understanding of Oracle PBCS and FDI
*Experience managing Oracle system integrations/interfaces
*Strong troubleshooting
*Experience supporting Oracle patching, releases and environment management
*Knowledge of SQL, reporting tools and data analysis
*Experience managing security roles, access controls and governance processes