Full job descriptionHousing Services Team Leader
We are currently working with a small social housing provider to recruit a Housing Services Team Leader on a permanent basis. The postholder will support with the organisations commitment to provide high quality and affordable social housing and to lead a small team of housing professionals whilst they manage their mixed tenure patches.
Salary: £42,000
Location: North London
Hours: 37.5 | Monday to Friday | 09:00 – 17:00
Contract: Permanent
Key Responsibilities
*Lead the operational delivery of tenancy, neighbourhood, lettings, voids, leasehold and ASB services across a mixed-tenure housing portfolio
*Manage, motivate and develop Housing Officers by providing coaching, guidance and performance management
*Ensure a customer-focused approach to service delivery, achieving high levels of resident satisfaction and positive tenancy outcomes
*Oversee complex tenancy management cases, including ASB, safeguarding concerns, tenancy breaches, legal proceedings and tenancy sustainment matters
*Manage formal complaints, ensuring investigations and responses are completed within agreed timescales
*Monitor team performance against KPIs, service plans and operational targets, identifying and implementing service improvements where required
*Lead resident involvement and engagement initiatives, ensuring customers have opportunities to influence and shape services
*Develop strong partnerships with local authorities, statutory agencies, support providers and community stakeholders
*Ensure compliance with housing legislation, organisational policies and regulatory requirements
*Work collaboratively with Property Services to support Section 20 consultations, leasehold services, shared ownership staircasing and property-related projects
*Maintain oversight of health and safety compliance across housing stock, ensuring robust inspection and monitoring processes are in place
*Contribute to budget management and identify opportunities to improve efficiency and deliver value for money
*Support the wider Housing Management Team and provide management cover when required, including occasional out-of-hours responsibilities
The essentials:
*Experience of managing a front-line housing team in a housing association or local authority
*Demonstrable experience and working knowledge of managing a portfolio of leasehold / shared ownership properties, including Section 20 consultations and processes, lease enforcement, etc
*Full UK Driving Licence
If this opportunity is of interest, please apply with your up-to-date CV.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.