Full job description

Used to scheduling busy diaries for a team of engineers? Confident juggling maintenance visits, urgent call-outs and last-minute changes?


This Service Coordinator role could be your next move.


Based on the outskirts of Newmarket, you’ll work closely with service managers and engineers to keep jobs on track and customers informed. From the first enquiry to the completed visit, you’ll make sure everyone knows what’s happening and when.


It’s a busy, varied role where priorities can change quickly. You’ll need to think on your feet, spot what needs attention and keep things moving.


What you’ll be doing:


* Planning engineers’ diaries and booking maintenance visits
* Coordinating urgent call-outs and rearranging schedules
* Managing the service inbox and answering customer enquiries
* Preparing quotations and contract renewals
* Ordering materials and raising purchase orders
* Supporting invoicing and keeping service records up to date


What you’ll bring:


Strong organisation, a confident telephone manner and the ability to take ownership of a busy workload. Experience scheduling engineers or coordinating service appointments would be particularly useful, alongside good Microsoft Office skills. Sage experience would be a bonus.


If you enjoy solving problems, building customer relationships and keeping a busy team organised, we’d love to hear from you.


Location: Outskirts of Newmarket. Fully on site, with parking. The location is not easily accessible by public transport.


Hours: 8:30am to 5pm.


Salary and benefits: Competitive salary, 23 days’ holiday plus bank holidays, company pension, health cash plan and long service recognition awards.
EA First Ltd are acting as an Employment Agency for this permanent vacancy.