Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex
other jobs Ackerman Pierce Education
Added before 6 Days
- England,East of England,Essex,Harlow
- Full Time, Permanent
- £24,000 - £27,000 per annum, inc benefits
Job Description:
Full job descriptionTrainee Tech Support Engineer - Fast Growing MSP - Harlow Essex
About us
Acker-Tech is a growing managed IT provider based in Harlow, supporting businesses across Essex, Hertfordshire and London. We’re a Microsoft partner with Cyber Essentials Plus, with a focus on preventing problems before they affect our clients. Joining us now means playing a real part in building the company, with plenty of room for personal and professional growth.
Position summary
This role is for someone with a genuine passion for technology who is curious, adaptable and keen to learn. If you’ve built a PC, set up a home lab, or you’re the one your family calls when the Wi-Fi drops, that’s a good start. You’ll work alongside our engineers on real client issues from the start, including visits to client sites. We’re committed to your development.
Key responsibilities
*Log, work and update support tickets by phone, email and remote session
*Troubleshoot everyday hardware, software, printer and Microsoft 365 issues
*Set up laptops, phones and new starter accounts
*Handle password resets plus mailbox and Teams access requests
*Escalate complex issues to senior engineers with clear notes
*Join engineers on client site visits, office moves and device rollouts
*Document fixes so the whole team can use them
What we’re looking for
*A genuine interest in IT, whether through study, a home lab, a first job or helping friends and family
*A logical approach to solving problems
*Clear communication with non-technical people
*A willingness to learn and take feedback
*Basic knowledge of Windows, Microsoft 365 and networking (IP addresses, DNS, Wi-Fi)
Desirable
*CompTIA A, MS-900 or similar, or working towards one
*Helpdesk or customer service experience
Minimum requirements
*UK resident with a full UK driving licence and own car for business use (mileage paid)
Why join us
*Experience of lots of different businesses and how they run their IT
*Microsoft exams paid for
*A route to Support Engineer as your skills grow
*You’ll be part of a dynamic team where your opinion matters
INDAPE
About us
Acker-Tech is a growing managed IT provider based in Harlow, supporting businesses across Essex, Hertfordshire and London. We’re a Microsoft partner with Cyber Essentials Plus, with a focus on preventing problems before they affect our clients. Joining us now means playing a real part in building the company, with plenty of room for personal and professional growth.
Position summary
This role is for someone with a genuine passion for technology who is curious, adaptable and keen to learn. If you’ve built a PC, set up a home lab, or you’re the one your family calls when the Wi-Fi drops, that’s a good start. You’ll work alongside our engineers on real client issues from the start, including visits to client sites. We’re committed to your development.
Key responsibilities
*Log, work and update support tickets by phone, email and remote session
*Troubleshoot everyday hardware, software, printer and Microsoft 365 issues
*Set up laptops, phones and new starter accounts
*Handle password resets plus mailbox and Teams access requests
*Escalate complex issues to senior engineers with clear notes
*Join engineers on client site visits, office moves and device rollouts
*Document fixes so the whole team can use them
What we’re looking for
*A genuine interest in IT, whether through study, a home lab, a first job or helping friends and family
*A logical approach to solving problems
*Clear communication with non-technical people
*A willingness to learn and take feedback
*Basic knowledge of Windows, Microsoft 365 and networking (IP addresses, DNS, Wi-Fi)
Desirable
*CompTIA A, MS-900 or similar, or working towards one
*Helpdesk or customer service experience
Minimum requirements
*UK resident with a full UK driving licence and own car for business use (mileage paid)
Why join us
*Experience of lots of different businesses and how they run their IT
*Microsoft exams paid for
*A route to Support Engineer as your skills grow
*You’ll be part of a dynamic team where your opinion matters
INDAPE
Job number 4258023
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