Full job descriptionCharity Recruitment are recruiting for a call handler for a well-known International Charity based in Camberwell, London. This is a temp to perm opportunity. This role is in the office every day. This role is for an immediate start. You must be available immediately.
Responsibilities
*Handle incoming calls from existing and prospective donors, providing professional, friendly and efficient customer service.
*Respond to enquiries relating to donations, fundraising initiatives and charity campaigns.
*Process donations accurately and assist supporters with any related queries.
*Update donor records and maintain accurate account information.
*Manage changes to donor accounts, including updating personal details and subscription information.
*Thank donors for their generosity and ensure they feel valued and appreciated.
*Provide clear and helpful information about the charity’s campaigns and fundraising activities.
*Record all customer interactions accurately on the internal system.
*Identify and escalate complex enquiries to the appropriate team when required


Experience:
Previous customer service, call centre, or charity experience
Excellent communication skills - warm, friendly, and able to engage with people over the phone
IT skills - ability to use CRM systems to log calls and process donations