Full job descriptionCustomer Service Advisor
Location: Chandlers Ford
Hours: 37.5 hours per week, Monday - Friday

About the Role

Our client is a successful business experiencing rapid growth, with a strong reputation for developing talent and offering excellent career opportunities across the UK, we are looking for a proactive and motivated Customer Service Advisor to join our team.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer service

Key Responsibilities...
*Answer incoming calls from customers and technicians, resolving queries efficiently with a focus on first-time resolution
*Take ownership of customer concerns and work proactively to improve satisfaction and retention
*Manage emails from central inboxes, ensuring emergency call-outs are raised accurately and promptly
*Chase purchase orders for upcoming services and provide accurate cost information
*Process service orders referred by the Service Team
*Support customers with queries in a professional and helpful manner
*Maintain accurate data within our ERP system
*Arrange hotel bookings for technicians as required
*Escalate any issues that may impact customers or business operations
*Promote additional products and services to support business growth
*Develop a solid understanding of fire and security products to assist customers effectively
*Support onboarding and training of new team members
*Collaborate positively with internal teams across the business
*Maintain excellent communication with customers and colleagues at all levels
About You...
*Strong communication and interpersonal skills
*Customer-focused with a proactive approach to problem-solving
*Organised with excellent attention to detail
*Ability to manage multiple tasks in a busy environment
*Team player with a positive and supportive attitude
*Previous customer service experience is desirable
What We Offer...
*Competitive salary
*Monday to Friday working hours (no weekends!)
*Career development opportunities within a growing national business
*Supportive and collaborative team environment
If you’re looking to build a rewarding career in customer service with a company that values its people, we’d love to hear from you.

Please submit your CV