Full job descriptionWe are looking for a proactive and dedicated individual to join our team as a Customer Delivery Assistant. This is an exciting opportunity to work in a dynamic environment, supporting the delivery of excellent service to our valued customers.
Key Responsibilities in Customer Service and Delivery*Provide outstanding customer service throughout the delivery process, ensuring customer satisfaction at every stage.
*Assist with the smooth delivery of products to customers, supporting drivers and team members as required.
*Handle customer queries in a professional and courteous manner, both in person and over the telephone.
*Support the team in managing deliveries, helping with loading, unloading, and checking products.
*Monitor delivery schedules and communicate effectively with the wider team to ensure timely completion.
Skills and Experience for Success*Excellent communication and interpersonal skills, with a passion for delivering high-quality customer service.
*Ability to work as part of a team and follow instructions accurately.
*Good time management skills and the ability to handle multiple tasks efficiently.
*Previous experience in a customer-facing or delivery role is desirable but not essential.
*Positive attitude, reliability, and willingness to learn new skills.
Why Join Our Delivery Team?*Be part of a supportive and inclusive team where your contribution makes a real difference.
*Opportunities for learning, development, and career progression within the company.
*Competitive salary and staff benefits.
*Access to ongoing training and support to enhance your skills in customer service and logistics.
Requirements for the Customer Delivery Assistant Role*Eligibility to work in the UK.
*Flexibility to work a range of shifts including weekends, as required by business needs.
*Basic numeracy and literacy skills.
*A friendly and approachable manner suitable for customer-facing responsibilities.
*Experience of working as part of a delivery crew