Full job descriptionPremier Work Support are currently recruiting for a permanent Sales Negotiator for our prestigious client based in Erith.
Job role:
We are looking for an experienced Sales Negotiator to join a small team that aims to exceed expectations of customers by effectively identifying and matching customer needs in a professional, responsive and effective manner. Maximising the margins generated from every customer opportunity using a combination of upselling, account management, new customer acquisition and cross selling.
Key responsibilities:
*Handle sales calls to existing customer base with the specific aim of cross selling other products, matching customers current and potential future needs.
*Researching, making contact and gaining new customers.
*Acquiring new customers via referrals from the existing customer base.
*Dealing with customers in a polite and friendly manner, maximising customer retention and exceeding customers expectation of service.
*Identifying all correct customer needs and investigating future potential needs through effective accounts management.
*Log and provide an effective response and resolution to customer enquiries and requests for information.
*Ensure all complaints are handled in a polite and professional manner and are appropriately logged into the complaints system.
*Ensure all calls comply in accordance to the company standard including data protection, domestic pricing and the company sales approach.
*Recording all customer interactions in line with the company guidelines and standards.
*Develop and maintain a comprehensive knowledge and understanding of the company’s products and services.
*Identifying gaps in knowledge and proactively seeking out resources to learn.
*Using IT systems effectively to maximise efficiency.
*Reporting to the sales manager.
*Adhering to Health, Safety and environmental policy.
Requirements:
*Proven experience in Sales, account management or customer-facing roles.
*A strong understanding of Excel and Outlook.
*Attention to detail and highly motivated.
*Ability to problem solve.
Due to the requirements of the role candidates must have their own transport.
You will be working Monday to Friday, 9am - 5pm
If you feel this is the role for you, please apply online today!