Full job description

Licensing Service Manager
London (Hybrid) | £35.13 PAYE / £45.74 Umbrella | 37 Hours per Week | Immediate Start
A leading public sector organisation is seeking an experienced Licensing Service Manager to oversee the operational delivery of a high-profile licensing service on an initial 3-month temporary contract.
This is an excellent opportunity for an accomplished service manager with experience leading teams, driving performance, and delivering continuous improvement within a complex public sector environment.
Key Responsibilities
*Lead and manage a multidisciplinary licensing team.
*Ensure effective service delivery, performance management, and quality assurance.
*Drive service improvement and establish robust operational processes.
*Manage workforce planning, governance, risk, and compliance.
*Build relationships with senior stakeholders, partners, and external agencies.
*Represent the service at meetings, forums, and governance boards.
Essential Requirements
*Significant experience managing service delivery within the public sector.
*Strong line management and team leadership experience.
*Proven ability to drive continuous improvement and manage change.
*Experience working in fast-paced environments and managing competing priorities.
*Excellent stakeholder engagement and communication skills.
Desirable
*Licensing or premises licensing experience.
*Regulatory, enforcement, compliance, community safety, or public protection background.
*Experience working within a political or policy-focused environment.
Contract Details
*Duration: Initial 3 months
*Location: Hybrid (Remote & London SE1)
*Hours: 37 hours per week
*Start: Immediate
Ideal for a confident manager who can quickly step into a developing service, lead a high-performing team, and ensure effective operational delivery from day one.