Service Designer
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- England,London,City of London
- Full Time, Contract
- £569 - £570 per day
Job Description:
Full job descriptionService Designer | Central Government
Location: Remote
Rate: Up to £569 per day (Inside IR35)
Contract Length: 6 Months+
Clearance: SC Clearance
The Opportunity
We’re supporting a major Central Government organisation undertaking a large-scale digital transformation programme and are looking for an experienced Service Designer to join a high-performing multidisciplinary team.
This programme is transforming critical public services, offering the opportunity to work on complex, high-impact user journeys at national scale. You’ll play a key role in shaping services that directly impact citizens while collaborating with experienced design and delivery professionals across government.
Key Responsibilities
*Lead service design activities across discovery, alpha, beta and live phases.
*Design and improve end-to-end services, ensuring they meet user and business needs.
*Develop service blueprints, user journeys and service maps to identify opportunities for improvement.
*Work closely with Product Managers, Delivery Managers, Policy teams and Technical Architects.
*Advocate for User-Centred Design and service design best practice across stakeholders of varying levels of design maturity.
*Support teams in making evidence-based design decisions through research and service analysis.
*Contribute to the continuous improvement of government services in line with GDS standards.
Essential Experience
*Strong and recent experience delivering GDS-aligned Service Design within UK Government or the wider public sector.
*Proven experience working as a dedicated Service Designer within multidisciplinary teams.
*Experience designing and improving complex end-to-end services.
*Strong understanding of the Government Digital Service (GDS) Service Standard and UCD practices.
*Excellent stakeholder management and facilitation skills.
*Demonstrable experience creating:
*Service Blueprints
*User Journeys
*Service Maps
*End-to-End Service Designs
*Experience working within complex policy-led environments.
*Experience transforming citizen-facing services at scale.
*Strong understanding of accessibility, inclusive design and designing for diverse user needs.
*Experience overcoming organisational, technical or policy challenges to deliver service improvements.
Location: Remote
Rate: Up to £569 per day (Inside IR35)
Contract Length: 6 Months+
Clearance: SC Clearance
The Opportunity
We’re supporting a major Central Government organisation undertaking a large-scale digital transformation programme and are looking for an experienced Service Designer to join a high-performing multidisciplinary team.
This programme is transforming critical public services, offering the opportunity to work on complex, high-impact user journeys at national scale. You’ll play a key role in shaping services that directly impact citizens while collaborating with experienced design and delivery professionals across government.
Key Responsibilities
*Lead service design activities across discovery, alpha, beta and live phases.
*Design and improve end-to-end services, ensuring they meet user and business needs.
*Develop service blueprints, user journeys and service maps to identify opportunities for improvement.
*Work closely with Product Managers, Delivery Managers, Policy teams and Technical Architects.
*Advocate for User-Centred Design and service design best practice across stakeholders of varying levels of design maturity.
*Support teams in making evidence-based design decisions through research and service analysis.
*Contribute to the continuous improvement of government services in line with GDS standards.
Essential Experience
*Strong and recent experience delivering GDS-aligned Service Design within UK Government or the wider public sector.
*Proven experience working as a dedicated Service Designer within multidisciplinary teams.
*Experience designing and improving complex end-to-end services.
*Strong understanding of the Government Digital Service (GDS) Service Standard and UCD practices.
*Excellent stakeholder management and facilitation skills.
*Demonstrable experience creating:
*Service Blueprints
*User Journeys
*Service Maps
*End-to-End Service Designs
*Experience working within complex policy-led environments.
*Experience transforming citizen-facing services at scale.
*Strong understanding of accessibility, inclusive design and designing for diverse user needs.
*Experience overcoming organisational, technical or policy challenges to deliver service improvements.
Job number 4265084
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