Full job descriptionHousing Officer (Part-Time, 12 Week Contract) - Bristol
Bristol | 25 Hours per Week | 12 Week Fixed-Term Contract
Start Date: 7th December
Closing Date: 8th November
Interviews: Week Commencing 9th November
Are you passionate about making a positive difference in local communities? Our client is seeking a customer-focused and proactive Housing Officer to join their team on a 12-week contract, supporting residents across the Bristol area.
This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents, resolving tenancy-related issues, and helping to create thriving neighbourhoods.
The Role
As a Housing Officer, you will act as the main point of contact for residents within your designated patch, delivering a high-quality housing management service. You’ll work closely with residents, colleagues, contractors and partner organisations to maintain safe, sustainable communities and provide excellent customer service.
Key Responsibilities
*Manage tenancy-related enquiries and provide outstanding support to residents.
*Conduct tenancy sign-ups, property viewings and tenancy visits.
*Investigate and manage tenancy breaches, including anti-social behaviour and safeguarding concerns.
*Monitor estate and neighbourhood standards, ensuring communal areas and services are maintained effectively.
*Promote resident engagement and community development initiatives.
*Build strong working relationships with internal departments and external agencies.
*Support the delivery of housing services across new and existing developments.
About You
To be successful in this role, you will have:
*Previous experience within social housing, housing management, tenancy management or estate management.
*Strong knowledge of housing legislation and tenancy management practices.
*Excellent communication and interpersonal skills.
*Strong organisational skills with the ability to manage a varied caseload and competing priorities.
*A customer-focused approach with a commitment to delivering exceptional service.
*CIH Level 4 qualification or willingness to work towards achieving it.
*A full UK driving licence and access to your own vehicle.