Full job description

Housing Support OfficerHillbrook House, Redhill£30,940 per annum35 hours per week | Monday-FridayFull Time | Permanent
About the RoleWe are looking for an experienced Housing Support Officer to join our client’s supported accommodation service for young people in Redhill.
Working within a residential setting, you’ll support young people aged 16-24 to develop the practical skills, confidence and resilience needed to progress towards greater independence. This is a rewarding opportunity for someone who enjoys building positive relationships while helping individuals achieve their personal goals.
The role involves managing a caseload of residents, delivering regular support sessions, developing tailored support plans, and supporting young people with areas such as budgeting, benefits, education, employment, wellbeing, and life skills.
This is not a care role. We are looking for someone with experience within supported housing or a similar housing-related support environment who understands tenancy readiness, support planning and safeguarding vulnerable young people.
Key Responsibilities*Manage a caseload of young people living within supported accommodation.
*Deliver regular one-to-one support sessions and reviews.
*Develop and maintain outcome-focused support plans.
*Support residents with budgeting, benefits, education, employment and independent living skills.
*Complete risk assessments and safeguarding documentation.
*Maintain accurate records and case notes in line with Ofsted and organisational requirements.
*Work closely with local authorities, social workers and partner agencies.
*Support residents to overcome barriers and achieve positive outcomes.
*Ensure all compliance and reporting requirements are completed to a high standard.
What We’re Looking ForEssential:
*Experience working within supported housing, homelessness services, youth homelessness, floating support, supported accommodation or a similar setting.
*Experience supporting vulnerable young people or adults.
*Knowledge of support planning, risk assessments and case management.
*Understanding of safeguarding responsibilities.
*Strong administration and record-keeping skills.
*Experience working to compliance standards and maintaining accurate documentation.
*Full UK driving licence.
*Strong communication and relationship-building skills.
Desirable:
*Knowledge of housing benefits and welfare support.
*Understanding of trauma-informed practice.
*Housing, youth work or support-related qualification.