Full job descriptionReservations Agent
Our client is a bespoke accommodation service specialising in sourcing hotels, serviced apartments, and private housing to individuals and groups and mainly production crews. They are seeking a Reservations Agent to join their team. This role is Monday-Friday with a salary of up to £32,000.
Reservations Agent Responsibilities:
*Research and source suitable accommodation options based on client requirements
*Communicate with hotels and accommodation providers to gather rates, availability, and amenities
*Compile and present accurate accommodation proposals to clients
*Process bookings, manage documentation, and liaise with hotels to ensure smooth reservations
*Oversee group accommodation bookings, including rooming lists and rate negotiations
*Maintain and update the company’s master database with search results and booking details
*Act as a key contact for clients, managing expectations and resolving any in-house guest issues
Reservations Agent skills required:*Strong communication skills with a professional and confident telephone manner
*Background ideally in hotels or serviced apartments
*Ability to negotiate rates and manage bookings from start to finish
*Skilled in multitasking and handling multiple projects with accuracy
*Proficient in PC systems, including Microsoft Word, PowerPoint, and Mac Mail
*Knowledge of Excel is essential
Additional information:*A dynamic and vibrant work environment
*Opportunities for career growth and internal training
*A supportive team culture with like-minded professionals
Hours: Monday – Friday on a rotating schedule between 9:00 AM – 6:30 PM.