Full job descriptionAs a Customer Care Coordinator in Warrington, you will handle customer enquiries and help keep day-to-day customer service running smoothly. You will provide clear updates, resolve issues where possible and make sure customers receive a helpful and consistent service.
Client Details
The organisation is a leader in their sector and this role will be based in their Warrington head office.
Description
*Act as the first point of contact for customers, responding to defect enquiries and resolving issues in a professional and customer-focused manner.
*Coordinate appointments between residents, contractors and relevant stakeholders to ensure defects are addressed in a timely manner.
*Monitor and track reported defects, maintaining accurate records and providing regular updates on progress.
*Build and maintain positive working relationships with contractors, customers and colleagues to support a seamless aftercare service.
*Provide administrative and diagnostic support to ensure defects are resolved accurately and within agreed timescales.
*Identify recurring defects and service trends to support continuous improvement and inform future development reviews.
*Support the implementation and ongoing management of defects monitoring systems and processes.
*Monitor performance against agreed targets and contribute to value for money and service improvement initiatives.
*Work collaboratively across teams to support the successful delivery of the wider development programme.


Profile
A successful ’Customer Care Coordinator’ should have:
*Experience of handling customer enquiries and resolving issues in a customer service setting.
*Ability to communicate clearly with customers in writing and over the phone.
*Confidence using systems to record customer contacts and update information accurately.
*Ability to organise tasks, manage competing enquiries and follow work through to completion.
*Experience of working with colleagues to coordinate responses to customer queries.
*A careful approach to handling customer information and maintaining accurate records.
*Can commit to a 12 month fixed-term contract.
Job Offer
*Fixed-term contract.
*Central Warrington office.
*A chance for extension or to go perm.
*Competitive salary on offer.