Service Charge Complaints Specialist - London
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- England,London,Greater London,Camden
- Full Time, Temporary
- £16.58 - £20 per hour, inc benefits
Job Description:
Full job description Camden, London (Hybrid Working)
Full Time | Temporary Contract until May 2027
£16.58 per hour PAYE (£20.40 per hour Umbrella equivalent)
We are currently recruiting for an experienced Service Charge Complaints Specialist to join a leading housing organisation on a long-term temporary contract through to May 2027.
This is an excellent opportunity for a housing professional with specialist knowledge of service charges, leasehold matters and complaints handling to play a key role in delivering fair and effective complaint resolution while improving customer outcomes.
Key Responsibilities
*Investigate and resolve complex service charge complaints.
*Act as the main point of contact for customers with service charge queries and disputes.
*Review service charge budgets, reconciliations and financial information to identify discrepancies.
*Interpret leases, tenancy agreements and relevant legislation to determine chargeability and compliance.
*Prepare responses for Housing Ombudsman enquiries and requests.
*Work closely with Finance, Housing Management, Asset Management and Legal teams to resolve issues and prevent recurrence.
*Maintain accurate records and complaint plans within internal systems.
*Support continuous improvement initiatives through root cause analysis and complaint trends monitoring.
About You
To be successful, you will have:
*Proven experience handling service charge complaints within a housing association.
*Strong knowledge of service charges, leasehold and shared ownership arrangements.
*Understanding of relevant legislation including the Landlord and Tenant Act and Housing Ombudsman requirements.
*Excellent written and verbal communication skills.
*Strong analytical and investigative abilities.
*Experience managing a busy workload and competing priorities.
*Good working knowledge of housing management systems and Microsoft Office.
What’s on Offer?
Hybrid working arrangement
Long-term contract until May 2027
Competitive PAYE and Umbrella rates
Opportunity to work within a highly respected housing provider
Immediate start available
If you’re an experienced service charge professional looking for your next contract opportunity, we’d love to hear from you.
Full Time | Temporary Contract until May 2027
£16.58 per hour PAYE (£20.40 per hour Umbrella equivalent)
We are currently recruiting for an experienced Service Charge Complaints Specialist to join a leading housing organisation on a long-term temporary contract through to May 2027.
This is an excellent opportunity for a housing professional with specialist knowledge of service charges, leasehold matters and complaints handling to play a key role in delivering fair and effective complaint resolution while improving customer outcomes.
Key Responsibilities
*Investigate and resolve complex service charge complaints.
*Act as the main point of contact for customers with service charge queries and disputes.
*Review service charge budgets, reconciliations and financial information to identify discrepancies.
*Interpret leases, tenancy agreements and relevant legislation to determine chargeability and compliance.
*Prepare responses for Housing Ombudsman enquiries and requests.
*Work closely with Finance, Housing Management, Asset Management and Legal teams to resolve issues and prevent recurrence.
*Maintain accurate records and complaint plans within internal systems.
*Support continuous improvement initiatives through root cause analysis and complaint trends monitoring.
About You
To be successful, you will have:
*Proven experience handling service charge complaints within a housing association.
*Strong knowledge of service charges, leasehold and shared ownership arrangements.
*Understanding of relevant legislation including the Landlord and Tenant Act and Housing Ombudsman requirements.
*Excellent written and verbal communication skills.
*Strong analytical and investigative abilities.
*Experience managing a busy workload and competing priorities.
*Good working knowledge of housing management systems and Microsoft Office.
What’s on Offer?
Hybrid working arrangement
Long-term contract until May 2027
Competitive PAYE and Umbrella rates
Opportunity to work within a highly respected housing provider
Immediate start available
If you’re an experienced service charge professional looking for your next contract opportunity, we’d love to hear from you.
Job number 4273354
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