Full job descriptionThe file handler will be responsible for managing a pre litigated caseload of specialist casualty claims up to a reserve value of £200,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.

Key Responsibilities

· To pro-actively manage a caseload of specialist casualty claims involving Public Liability, Employers Liability, Product Liability & Property Damage claims


· Specialist criteria may include but is not limited to:
- Fatalities and serious injuries


- GDPR, defamation and PR sensitive claims


- Multi Defendant claims


- Policy coverage issues


- Any claims as agreed with the client


· Maintain accurate data on relevant case management system


· Comply with set client SLA’s


· Ensure quality service standards and productivity levels are maintained to a high standard


· Allocate new claims and set strategies


· Carry out supervisory tasks appropriate to level


· Assist with training and mentoring team members


· Undertake appropriate additional tasks provided by the Team Leader


· Attend Client review meetings and assist with client project work where applicable

Skills, Knowledge and Expertise

· Minimum 5 years claims handling and casualty experience


· Experience dealing with quantum up to £100k


· Significant experience dealing with specialist claims with complex liability and quantum issues


· Excellent attention to detail


· Strong communication and negotiation skills


· Effectively prioritises workload


· Experience providing training or mentoring and supervising

Benefits
*Davies Incentive Plan
*25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
*Family Cover Private Medical Insurance (Bupa)
*Simply Health Care Cash Plan
*WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
*Death in Service
*Critical Illness Cover
*PHI/Income Protection (Private health insurance)
*Pension Contribution based 5% Employee / 3% Employer
*Employee Resource Groups
*Employee Volunteering Programme
*Cycle to Work Scheme*
*Tech Scheme*
*Season Ticket Loan*
*Gym Flex*
*Access to Online Discount Sites
*Discounted Gourmet Society Membership
*Discounted Tickets for Merlin Attractions nationwide
*Discounts at local retail outlets
* after successfully completing probation