Remote Night Counsellor
  • England,London,City of London
  • Full Time, Permanent
  • £30,000 - £34,000 per annum, pro-rata
Job Description:
Full job descriptionSalary: £30,000–£33,000 per annum FTE (37.5 hours) + £3,000 night allowance
Hours: 3 nights per week, fixed 12-hour shifts (7pm–7am or 8pm–8am)
We are recruiting for a Night Counsellor to provide immediate telephone-based emotional and psychological support to adults experiencing mental health difficulties, significant distress and crisis situations.
This is a fast-paced and demanding role, requiring someone confident managing high-risk conversations, making independent decisions and responding appropriately to complex safeguarding concerns. You will need to remain calm under pressure and be comfortable supporting individuals experiencing suicidal thoughts, self-harm and other immediate risks.
The Role: Night Counsellor*Provide immediate emotional and psychological support through telephone consultations.
*Conduct risk assessments, identifying and responding to immediate or escalating risks.
*Manage high-risk calls involving suicidal ideation, self-harm and crisis situations.
*Identify safeguarding concerns and take appropriate action, including escalation to emergency services where necessary.
*Make informed decisions independently within a fast-paced and unpredictable environment.
*Use brief therapeutic approaches, including solution-focused techniques.
*Maintain accurate and confidential records of calls, risk assessments and actions taken.
Requirements: Night Counsellor*Level 4 counselling qualification or above.
*Current membership with a recognised professional counselling body.
*Minimum 10 months’ post-qualification counselling experience.
*Experience supporting adults with emotional and mental health difficulties.
*Strong understanding of risk assessment, suicide prevention and safeguarding.
*Confidence managing complex, sensitive and high-risk conversations.
*Ability to work independently, think quickly and make decisions under pressure.
Previous experience within a crisis line, EAP, telephone counselling or another fast-paced support environment would be advantageous.
Working Pattern*Three fixed 12-hour night shifts per week.
*Shifts start at either 7pm or 8pm.
Register Your InterestIf you are an experienced counsellor confident managing crisis situations, high-risk calls and safeguarding concerns, we’d love to hear from you.
Job number 4279432
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