Full job descriptionJob Title - Spa Supervisor
Department - Spa
Contract Type - Full Time Permanent
Rate of Pay - Up to £14.51 per hour
Location - Celtic Manor Resort, Newport, NP18 1HQ
Overview

Join the "Greatest Story in Hospitality" by becoming one of our Spa Heroes at the award-winning Celtic Manor Resort.
We are looking for an experienced and passionate Spa Supervisor to support the day-to-day operation of our renowned Forum Spa and Ocius Treatment Rooms. This is an exciting opportunity for an established Senior Spa Therapist or current Spa Supervisor looking to progress their career within one of the UK’s leading luxury resort destinations.
Working alongside the Spa Management team, you will play a key role in delivering exceptional guest experiences, maintaining the highest treatment standards, and motivating a team of talented therapists to achieve excellence every day.
Our Ideal Hero Will Have

Previous experience as a Senior Spa Therapist or Spa Supervisor within a luxury spa, hotel spa or wellness environment

A recognised Beauty Therapy qualification (Level 3 or equivalent)

A passion for luxury hospitality, wellness and exceptional guest care

Experience leading, coaching and supporting therapists to achieve high performance standards

Strong organisational and administrative skills

Experience managing bookings, stock control and operational spa procedures

Excellent communication and interpersonal skills

The ability to remain calm, organised and professional in a busy guest-focused environment

A genuine commitment to delivering five-star service standards
Desirable Experience

Previous experience within a luxury resort or five-star spa

Experience carrying out a wide range of face and body treatments

Knowledge of premium spa brands and treatment protocols

Experience supporting team training, development and performance management

Exposure to managing large teams or high-volume spa operations
Implementing Our "Yes, We Can" Philosophy, You Will

Support the daily operation of the Forum Spa and Ocius Treatment Rooms

Lead by example in delivering exceptional guest experiences and treatment standards

Motivate, coach and support Spa Therapists to maximise performance and service delivery

Conduct treatments to brand and company standards

Assist with rota management, bookings, stock control and administration

Ensure treatment rooms and spa facilities are presented to the highest standards at all times

Handle guest feedback professionally and proactively, ensuring guest satisfaction remains a priority

Support team briefings, training and development initiatives

Assist with achieving departmental targets and objectives

Act as a key point of contact within the spa, supporting management and stepping into leadership responsibilities when required

Ensure compliance with health & safety, hygiene and operational procedures
Be Recognised and Rewarded

As one of our Spa & Wellness Heroes, you will receive a host of Company benefits including:

Career development and progression opportunities

Industry-leading training and professional development

Discounted stays across The Celtic Collection

Food and beverage discounts

Discounted leisure membership

Employee wellbeing support services

NEST pension scheme

Social Club

Staff appreciation events

Monthly and annual recognition awards
Grow With Us

As a Celtic Collection employee, you will be able to say:

I am equipped, trained and supported to do the best job I can

I am proud to be part of The Celtic Collection and would recommend it to others

I work in an inclusive, friendly, positive and constructive environment

I am encouraged to learn, grow and develop and to try new things in my role

I am thanked and recognised for the work I do and my views and ideas are valued

I am crystal clear about our ambition, and I can contribute to it every day
Recruitment Information

We reserve the right to close this vacancy early should we receive a high volume of suitable applications and therefore encourage early applications.
All applicants must have the legal right to live and work in the UK. Evidence of eligibility will be required as part of the recruitment process.
The Celtic Collection is an equal opportunities employer and welcomes applications from all backgrounds.