Full job description Housing Officer (Temporary Accommodation)
Fareham | £19.20 per hour - 6 Month Position
Help people sustain tenancies. Help communities thrive.
Make a practical difference to people living in temporary accommodation. In this Housing Officer role, you’ll manage complex housing cases, offer support and advice, and deliver effective tenancy management - helping residents sustain their tenancies and building strong, cohesive communities.
What you’ll do
*Manage housing and complex tenancy cases within temporary accommodation
*Investigate and resolve rent arrears, nuisance and anti-social behaviour through negotiation and, where necessary, enforcement of tenancy or lease conditions
*Represent the organisation in court, progress cases effectively and keep relevant stakeholders informed of progress and outcomes
*Work with internal teams and external partners to help residents achieve successful, sustained tenancies
*Carry out home visits, new tenancy visits, property inspections and viewings, reporting repairs, maintenance and health and safety concerns
*Work with partners to keep neighbourhoods clean, tidy, well maintained and safe for residents and visitors
What you’ll bring
You’ll combine a customer-focused approach with the confidence to handle challenging situations. We’re looking for:
*Experience delivering outstanding, customer-focused services in a housing-related field
*Excellent written and verbal communication skills, with the ability to adapt your approach to different audiences
*A positive, non-judgemental approach to difficult situations
*The ability to work independently and collaboratively as part of a team
*The ability to balance competing priorities and think clearly under pressure
*Pride in improving neighbourhoods and a commitment to doing a good job
*A full valid driving licence or suitable means of travelling around the local area
Ready to make a difference?
Apply now to bring your housing experience and customer-focused approach to a role that supports residents and strengthens communities.