Full job description

Time Appointments are proud to be recruiting on behalf of a leading local business who are currently seeking to appoint a Helpdesk Coordinator to join their team. This is a fantastic opportunity for a professional individual with helpdesk and scheduling experience to work for a highly successful business with an outstanding reputation.


Key Duties & Responsibilities:
*Managing and processing helpdesk phone calls and emails
*Liaising with clients, customers and contract support teams
*Logging sales orders and all reactive works in a timely and efficient manner, and assigning to engineers and contractors
*Uploading documents, job numbers, service hours, and contact details
*Supporting the operation to ensure that value for money is being secured from sub-contractors
*Providing effective administrative support to the wider business as and when required


Skills & Experience Required:
*Proven administrative experience gained from a similar helpdesk/service coordinating/scheduling role
*Strong attention to detail and problem-solving abilities
*Effective communication and interpersonal skills, both verbal and written
*Excellent organisational and multitasking abilities
*Ability to work well under pressure and meet deadlines
*Excellent IT skills, including the use of Microsoft packages