Software Support Technician
other jobs First Recruitment Services
Added before 1 Days
- England,South East,East Sussex,Brighton and Hove
- Full Time, Permanent
- £26,000 - £28,000 per annum
Job Description:
Full job descriptionAre you looking to start or develop a career within software and IT support? Do you enjoy problem-solving and have a keen eye for detail? If so, this could be a fantastic opportunity to join a well-established Brighton-based business.
We’re looking for a motivated and enthusiastic individual to join a friendly and supportive team as a Testing and Software Support Technician. This position would suit a recent graduate with a Maths, Science or IT-related background, or someone looking to take their first step into a career within technology.
You’ll be joining a business where you’ll have the opportunity to develop your technical skills, work closely with experienced developers and gain exposure to a variety of software testing and support responsibilities.
As a Software Support Technician, your key responsibilities will include:
*Testing software and working closely with developers to identify improvements
*Investigating and troubleshooting customer issues
*Replicating and escalating technical issues to the development team
*Providing support to customers via telephone and email
*Accurately logging customer interactions and technical queries
*Assisting with ad hoc projects and business initiatives
Requirements for the Software Support Technician:
*Strong problem-solving and analytical skills
*Enthusiastic, methodical and eager to learn
*Excellent attention to detail
*Strong Maths and Science GCSEs
*Degree in IT, Science or a related subject would be advantageous
*Good communication and organisational skills
*Able to work independently and prioritise workload effectively
Hours, Salary and Benefits for the Software Support Technician:
*£26,000 - £28,000 (dependent on experience)
*Monday to Friday 9am to 5:30pm
*Based in Brighton
*20 days annual leave + bank holidays, increasing with service
*Company pension
If you’re looking for a role where you can learn, develop and build a long-term career within a supportive team environment, we’d love to hear from you.
Berry Recruitment Services Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
We’re looking for a motivated and enthusiastic individual to join a friendly and supportive team as a Testing and Software Support Technician. This position would suit a recent graduate with a Maths, Science or IT-related background, or someone looking to take their first step into a career within technology.
You’ll be joining a business where you’ll have the opportunity to develop your technical skills, work closely with experienced developers and gain exposure to a variety of software testing and support responsibilities.
As a Software Support Technician, your key responsibilities will include:
*Testing software and working closely with developers to identify improvements
*Investigating and troubleshooting customer issues
*Replicating and escalating technical issues to the development team
*Providing support to customers via telephone and email
*Accurately logging customer interactions and technical queries
*Assisting with ad hoc projects and business initiatives
Requirements for the Software Support Technician:
*Strong problem-solving and analytical skills
*Enthusiastic, methodical and eager to learn
*Excellent attention to detail
*Strong Maths and Science GCSEs
*Degree in IT, Science or a related subject would be advantageous
*Good communication and organisational skills
*Able to work independently and prioritise workload effectively
Hours, Salary and Benefits for the Software Support Technician:
*£26,000 - £28,000 (dependent on experience)
*Monday to Friday 9am to 5:30pm
*Based in Brighton
*20 days annual leave + bank holidays, increasing with service
*Company pension
If you’re looking for a role where you can learn, develop and build a long-term career within a supportive team environment, we’d love to hear from you.
Berry Recruitment Services Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
Job number 4284391
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