Full job descriptionIT Support Technician / Service Desk Analyst (3-Month Temporary Contract)Location: South Shields
Contract: 3-Month Temporary Contract
Salary: Competitive Hourly/Daily Rate + Benefits
Hours: Monday to Friday (rotating shifts), including participation in an on-call rota
The OpportunityAn established organisation is seeking an IT Support Technician to join its internal technology team on an initial 3-month temporary contract. This is an excellent opportunity for an experienced IT support professional who enjoys working in a fast-paced environment, troubleshooting technical issues, and delivering first-class customer service to end users.
Working closely with the IT Manager, you will provide first and second-line support, assist with ongoing IT projects, and ensure colleagues receive prompt and effective technical assistance to minimise disruption to business operations.
Key Responsibilities*Provide first and second-line IT support to users across the business.
*Log, manage and resolve incidents and service requests through the helpdesk ticketing system.
*Troubleshoot hardware, software, networking and Microsoft 365 issues.
*Take ownership of support tickets from initial contact through to successful resolution.
*Install, configure and maintain desktops, laptops, mobile devices and peripherals.
*Manage IT onboarding and offboarding activities, including hardware deployment, software setup and user permissions.
*Deliver remote, telephone and occasional onsite support where required.
*Monitor and progress outstanding tickets to ensure service levels are maintained.
*Support the IT Manager with project-based activities and technology improvements.
*Maintain accurate records of incidents, requests and IT assets.
*Work with third-party suppliers and escalate complex issues when necessary.
*Participate in the IT helpdesk rota (8am-4pm and 9am-5pm shifts) and provide cover within the on-call support rota.
About YouYou’ll be a proactive and customer-focused IT professional with a strong technical foundation and a passion for delivering exceptional support.
Essential Skills & Experience
*Previous experience in an IT Support, Service Desk or Helpdesk role.
*Strong knowledge of Windows operating systems, Microsoft 365, Outlook and Office applications.
*Experience using IT ticketing or incident management systems.
*Knowledge of hardware diagnostics, software support, printers, peripherals, wireless technologies and telephony systems.
*Excellent verbal and written communication skills.
*Ability to support users with varying levels of technical knowledge.
*Strong problem-solving and fault-finding skills.
*Excellent organisational skills with the ability to prioritise workload effectively.
*High attention to detail and accurate record-keeping.
Qualifications
*GCSEs (or equivalent) including Maths and English.
*Full UK Driving Licence.
What’s on Offer?*Immediate start available.
*Initial 3-month contract with the potential for extension.
*Exposure to a varied technology environment.
*Opportunity to gain valuable project and infrastructure experience.
*Supportive and collaborative team culture.
This role would suit an IT Support Technician, Service Desk Analyst, IT Coordinator or Helpdesk Engineer looking for their next contract opportunity within a busy and growing organisation.