Full job descriptionCustomer Success Manager – Dutch SpeakerLondon or Amsterdam | Hybrid Working | SaaS & Sustainability Technology
The OpportunityJoin an innovative, international technology company helping organisations improve supply chain transparency, strengthen traceability and meet sustainability and regulatory requirements.
As Customer Success Manager, you’ll manage a portfolio of complex, international customers, ensuring they achieve lasting value from a technology platform designed to support more responsible and transparent supply chains.
This is an opportunity to combine relationship management, project coordination and commercial ownership in a growing, mission-driven business committed to making a positive environmental impact.
Key Responsibilities*Build trusted relationships with customer stakeholders, from operational teams to C-suite executives.

*Lead customer onboarding, including project planning, platform implementation, data integration, training and go-live.

*Drive product adoption, customer satisfaction, retention and subscription renewals.

*Coordinate supplier onboarding and engagement to improve data collection and supply chain participation.

*Provide customer support, resolve platform queries and coordinate technical escalations.

*Identify upselling and cross-selling opportunities in collaboration with Sales.

*Gather customer feedback and work with Product and Engineering teams to improve the platform.

*Develop customer success stories and support advocacy initiatives.

*Improve internal processes, tools and playbooks to help scale the Customer Success function.

What You’ll Bring*At least four years of Customer Success experience within SaaS, ideally in sustainability, ESG or compliance technology.

*Experience managing large, international customer accounts and multiple business-critical projects simultaneously.

*Business fluency in Dutch and English; German is an advantage.

*Excellent communication and presentation skills, including confidence engaging senior executives.

*Strong commercial awareness and a customer-first mindset.

*Highly organised, proactive and comfortable working in a dynamic, international environment.

*Experience with Customer Success or client engagement tools.

*A collaborative approach and the ability to work effectively across Sales, Product, Support and Engineering.

*A genuine interest in sustainability, climate action and environmental impact.

What’s on Offer?*Competitive salary and employee share plan.

*25 days of annual leave plus public holidays.

*Enhanced pension, life insurance and health insurance.

*Hybrid working, with three days working remotely and two days per week in a London coworking office.

*The opportunity to contribute to technology supporting more sustainable and transparent global supply chains.

Location: London preferred; Amsterdam may also be considered.