Full job descriptionAbout the Role
We are seeking a motivated and customer-focused Retail Banking Officer to work for an overseas bank in the West End. In this role, you will be the first point of contact for customers, providing high-quality service, financial guidance, and support across a range of banking products and services.
Key Responsibilities
Opening/Closing/Maintaining Accounts.
Checking documents and ensuring authorisation is at the correct level.
Input of new accounts and signatures, and ongoing maintenance.
Recording of customer relationships on core banking system/Scanning of account documents
Maintenance and reconciliation of dormant/deceased/inactive accounts.
FATCA record keeping. • Checking authentication/authorisation of Cheque Book orders and checking and distribution of finished books. • Processing of stopped cheque instructions.
Daily Clearing Processing of cheque clearing, including checking of signatures, stopping cheques etc. Unpaid cheques inward and outward. • Set up and cancellation of Direct Debit and Standing Order mandates, processing of related payments and queries.
Internet & Mobile Banking maintenance including set up and ongoing system administration and assisting customers and RM’s with access/password issues.
VISA requests, issuance, PIN creation and cancellation including ongoing maintenance and queries.
VBV problem resolution and static data administration
Requirements
*3 years plus previous experience in retail/private banking carrying out similar duties
*Strong communication and interpersonal skills
*Good numerical and problem-solving abilities
*High level of integrity and attention to detail
*Proficiency in basic computer systems and banking software
What We Offer
*Competitive salary and benefits package
*Career development and training opportunities
*Supportive and collaborative work environment