Full job descriptionPlease Note:
*There is NO opportunity for remote or hybrid working in this position
*Immediate Starts Available - we are unable to wait for notice for this position
Hour:
*Monday to Friday
*37.5 hours per week
*Working inbetween the hours of 8am to 6pm (8 hours per day)
Job Overview
We are looking for a friendly and reliable Customer Service Advisor to join our team. You will be responsible for assisting customers, handling enquiries and providing a high level of customer service.
Key Responsibilities
*Respond to customer enquiries by phone, email and in person.
*Deal with customer queries and resolve issues professionally.
*Process orders and update customer information.
*Provide accurate information on products and services.
*Liaise with other departments to resolve customer issues.
*Maintain accurate records and update systems.
*Ensure customers receive a friendly, professional service at all times.
Requirements
*Previous customer service experience preferred.
*Good communication and interpersonal skills.
*Confident telephone manner.
*Good attention to detail and organisation skills.
*Basic computer skills.
*Ability to remain calm and professional when dealing with customers.
*Reliable and able to work well as part of a team.