Full job descriptionOur client is looking for a Sales Support person to join their small team. Working closely with the team, you will play an important role in ensuring customer enquiries and orders are managed efficiently, from the initial enquiry and quotation stage through to delivery and completion.
This would suit someone who enjoys variety, has a positive attitude and is happy to get involved in all aspects of a small business.
Key Responsibilities
Sales Administration & Customer Support
Processing customer quotations and orders for machinery and spare parts.
Following up on new sales leads, registering enquiries and maintaining customer records.
Preparing and issuing quotations for machinery and spare parts.
Generating sales and supporting the sales process from initial enquiry through to completion.
Raising customer invoices and processing credit notes.
Monitoring customer orders and keeping customers updated on progress and outstanding deliveries.
Our client, is looking to appoint someone in Sales Support to join their small, established team.
This is a varied and hands-on role combining sales support, customer relationship management, business development and administration. It would suit someone who enjoys speaking to customers, building relationships and getting involved in all aspects of a growing business.
Working closely with the wider team, you will be responsible for following up incoming enquiries, converting warm leads into sales and arranging and hosting product demonstrations at the company’s showroom. Full product training will be provided, giving you the opportunity to develop an in-depth understanding of the equipment and products.
Key Responsibilities
Following up on incoming sales enquiries and warm leads, providing product information and identifying sales opportunities.
Conducting targeted outbound calls to generate new business and develop potential customer relationships.
Hosting and delivering product demonstrations in the showroom, with full training provided.
Preparing quotations, processing machinery and spare parts orders and coordinating deliveries.
Managing customer accounts, maintaining regular contact and identifying opportunities for repeat business, upgrades and additional parts.
Using HubSpot CRM to record customer interactions, manage sales pipelines and ensure timely follow-ups.
Supporting online sales, processing web orders and managing customer enquiries through website chat and other digital channels.
Assisting with the company’s social media platforms, website updates, email marketing campaigns and promotional activities.
Preparing sales reports, forecasts and analysis, maintaining spreadsheets and tracking product sales history.
Liaising with engineering, workshop and purchasing teams to coordinate orders, deliveries and stock requirements.
Assisting with exhibitions, promotional events and customer training on equipment.
As part of a small team, you will also be expected to provide general office support, help maintain a tidy working environment and assist with visitor arrangements and showroom preparations when required.


The Ideal Candidate
Our client is looking for someone with a positive, enthusiastic and commercially minded approach who enjoys working with people and isn’t afraid to pick up the phone.
You will ideally have:
HubSpot CRM experience is essential, with the ability to manage customer records, sales pipelines and follow-up activities.
1-3 years’ experience in sales support, internal sales, customer account management or commercial administration.
A confident, outgoing personality with excellent communication and interpersonal skills.
The confidence to present and demonstrate products to prospective customers.
Strong organisational skills and excellent attention to detail.
A proactive approach, with the ability to manage your own workload and prioritise effectively.
Good written and verbal communication skills and a professional telephone manner.
A flexible, hands-on attitude and the ability to work both independently and as part of a small team.
A respectful and considerate approach to working with colleagues from different cultural backgrounds.
A full UK driving licence and access to your own vehicle are essential due to the office location.


Training & Development
You will receive comprehensive training covering the company’s full product range, equipment mechanics and commercial processes.
This is an excellent opportunity for someone who enjoys sales and customer interaction and is looking to develop their commercial knowledge within a specialist business.
If you are confident, personable and enjoy a varied role where no two days are the same, we would love to hear from you!
Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.