Full job descriptionKey Responsibilities*Deliver customer infrastructure projects, working closely with internal technical teams, external suppliers and data centre operations.
*Build, configure, test and troubleshoot physical and virtual servers, operating systems and supporting infrastructure.
*Take an automation-first approach, developing scripts, reusable templates and repeatable deployment processes.
*Ensure solutions are delivered in line with agreed designs, timescales, security requirements and acceptance criteria.
*Provide a high-quality and consistent technical infrastructure service to both internal and external customers.
*Communicate effectively with a wide range of stakeholders, from technical teams through to senior executives, adapting your approach to suit the audience.
*Identify opportunities to improve efficiency through automation, process improvement and better deployment practices.
*Apply change management, configuration management and operational best practices across private and hybrid cloud deployments.
*Produce clear and accurate technical documentation and ensure effective handover into Managed Services.
*Maintain and develop your technical knowledge, contributing to continuous improvement and knowledge sharing across the team.
*Support additional infrastructure projects and technical activities where required.
*Occasionally support out-of-hours customer changes, including disaster recovery testing, migrations and server configuration changes.
Who You’ll Work WithYou’ll collaborate with teams across the business, including:
*Customer Experience & Managed Services to ensure solutions deliver a high-quality customer experience and transition smoothly into ongoing support.
*Customer Success & Growth to support customer engagements and technical requirements.
*Cloud Practice to ensure solutions align with established cloud architecture principles, standards and platforms.
*Security, Networking & Data Centre Operations to coordinate infrastructure, connectivity, security and physical implementation requirements.
What We’re Looking ForWe’re looking for someone who is:
*Customer-focused and committed to delivering high-quality solutions.
*A strong analytical thinker with excellent troubleshooting and problem-solving skills.
*Flexible, adaptable and comfortable working in a changing technical environment.
*Self-motivated and able to manage priorities effectively.
*A confident communicator who can work collaboratively with customers, technical teams and senior stakeholders.
*Proactive in identifying opportunities for improvement and automation.
*Committed to continuous learning and professional development.
*Able to quickly learn and adapt to new technologies and ways of working.
Technical Skills & ExperienceYou’ll ideally bring experience across a range of the following technologies:
*Virtualisation & Cloud: Hands-on experience with VMware, ideally including VMware Cloud Director, alongside a good understanding of private and hybrid cloud environments.
*Operating Systems: Experience deploying, configuring and troubleshooting Windows Server and/or Linux environments.
*Active Directory: Strong knowledge of Active Directory, DNS, DHCP and Group Policy.
*Windows Server: Knowledge of technologies such as Remote Desktop Services (RDS), Distributed File System (DFS) and Windows Server Failover Clustering.
*Physical Infrastructure: Experience with physical server builds, RAID configurations, storage arrays and supporting compute infrastructure.
*Storage: Knowledge of SAN and NAS technologies would be beneficial.
*Backup & Disaster Recovery: Experience with backup and recovery technologies, ideally Veeam and/or Zerto, with a good understanding of resilience and disaster recovery principles.
*Networking & Security: Working knowledge of TCP/IP, VLANs, DNS, DHCP, VPNs, routing, firewalls and secure infrastructure configuration.
*Automation: Practical PowerShell scripting experience, with an interest in Infrastructure as Code, automation and repeatable deployments.
*Service Delivery: Understanding of change control, testing, technical documentation, service transition and operational handover.
*Customer Engagement: The ability to explain technical information clearly and work effectively with customers and cross-functional technical teams.