Full job descriptionPortfolio Manager
London
Hybrid


We are working with a well established lender, who are looking for a Portfolio Manager to join the growing team.
*To be the first point of contact on all servicing matters for customers, brokers and internal colleagues
*To process and manage requests from customers that may vary their original agreement in some way, such as extensions to a facility, consent to lease or part release of security.
*To maintain a pipeline of these enquiries, acting as primary contact point for their applications
*To issue a timely and quality response to all enquiries in line with the team’s service level requirements.
*To manage and process these enquiries in accordance with policies and procedures
*To work towards, obtain and maintain a decision mandate to authorise and approve customer enquiries without the need for referral.
*Produce and provide administration documents for customers such as redemption statements
*To maintain accurate customer records across the company’s databases and systems
*To assist with any team or bank projects and undertake additional duties as required by management from time to time.