Full job descriptionJob DescriptionWe’re seeking a Workplace Operations Analyst to join our Workplace Platforms team in Milton Keynes. You’ll play a key part in keeping our colleagues productive by making sure the devices, software and collaboration tools they rely on every day work reliably.
This is a hands-on role combining remote and face-to-face support. You’ll resolve technical issues, help colleagues get the most from their technology, and work closely with our engineering teams on more complex problems. It’s a great opportunity for someone with a solid grounding in IT support who wants to build their skills in modern workplace technology.
What you’ll be doing
*Providing second-line support for end-user technology, including laptops, mobile devices, software, user access and collaboration tools
*Troubleshooting and resolving incidents and requests within agreed service levels
*Managing your own queue of tickets, keeping them accurate and up to date
*Supporting colleagues over Teams, by phone and in person
*Escalating complex issues to the right engineering teams with clear, detailed information
*Delivering a high-quality support experience for senior leaders and executive colleagues
*Carrying out desk-side support and planned visits to our offices and sites
*Supporting a range of devices and equipment, including macOS, iOS and Android devices, Microsoft Teams Rooms and other specialist workplace hardware
*Helping new starters get up and running with devices and access
*Writing and maintaining knowledge articles and support documentation
*Spotting recurring issues and contributing ideas to improve the service
*Getting involved in Workplace projects and new technology rollouts
What we’re looking for
Essential:
*Strong technical troubleshooting skills across hardware and software
*Excellent communication skills and confidence supporting people at all levels
*A professional, structured approach to user support
*A genuine desire to learn and develop your technical skills
Desirable:
*Experience using an IT service management tool such as ServiceNow
*Exposure to Microsoft Entra ID and Active Directory
*Exposure to Microsoft Intune, MDM or modern device management
You’ll be self-motivated, organised and calm under pressure, with a customer-focused attitude and pride in getting things right.
What We Offer
*Aviva Digicare + workplace / Car leasing and cycle to work scheme
*Colleague discount scheme / Perks at work / Gym discounts
*Life assurance / Workplace pension scheme
*Ongoing professional development
Our Commitment to Inclusion
Connells Group is an equal opportunities employer and is committed to creating a diverse, inclusive and authentic workplace. We welcome applications from all suitably qualified candidates, regardless of ***, race, disability, age, sexual orientation, gender identity, religion, or belief, marital status, or pregnancy and maternity status.
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