Full job descriptionAre you an experienced desk adjuster with experience of producing scopes of works with a strong understanding of building pathology and reinstatement techniques?
Are you someone who prides themselves in providing a first class customer service with exceptional communication skills?
*One of the UK’s leading Insurers who are renowned for their powerful and cutting-edge Insurance products are now seeking an experienced Technical Property Claims Handler/Desk Adjuster.
*You will join their specialist Property Claims Team where you will manage household claims up to £50k, taking full ownership through to settlement.
*Supporting a team of field-based adjusters you will act as the eyes on site with the ability to interpret scopes, building pathology and communicate with numerous stakeholders key to delivering a seamless claims service.
This is a permanent full-time role working 35hours per week Monday - Friday 9am-5pm
Key responsibilities:
*Handling Disaster, Recovery & Restoration losses
*Dealing with all perils primarily from escape of water, flood and fire up to £50k
*Assess liability, negotiate and settle claims
*Review digital evidence live from the insured’s home with an onsite technician where you will agree actions to be made on site
*Take steps to mitigate the damage and to minimise the disturbance caused to customers
*Manage your own caseload and management of the claim, providing a world-class customer service
*Keep control of the indemnity cost and speed of the settlement for your own portfolio
*Process and record all activity within strict timescales
About you:
*Technical Property (Household) claims handling experience within a loss adjusting environment
*Knowledge of insurance principles and practice
*In-depth knowledge of DR&R AND Building/content scoping
*Excellent communication skills both written and verbal
*Knowledge or experience of fraud investigations
*The ability to proactively manage claims effectively
*BDMA Accreditation desirable
*Knowledge of Health and Safety procedures specific to Asbestos and Mould remediation
Salary & Benefits:
*Desk Adjuster - Hybrid working - up to £45,000 per annum plus 8% annual bonus
*Generous pension up to 14%
*29 days holiday with the option to buy and sell
*Free and discounted insurance products
*Free shares per annum plus support towards industry qualifications such as BDMA insurance