Full job descriptionAs an Internal Account Manager in Trafford, Manchester you will manage customer relationships within the healthcare distribution sector. You’ll play a key role in managing client relationships and supporting sales operations. This role is all about ensuring smooth day-to-day communication with clients and helping the sales team achieve their targets.
Client Details
The organisation operates in the Retail industry in Manchester.
Description
*Manage a portfolio of customer accounts, maintaining clear and helpful contact throughout the customer journey.
*Build strong working relationships with customers to understand their needs and provide accurate account support.
*Respond to customer queries promptly, providing clear updates and practical resolutions where possible.
*Keep account records up to date so customer information is accurate and easy to access.
*Coordinate customer requests with relevant internal teams to help deliver a smooth service.
*Follow up on open queries and agreed actions, ensuring customers receive timely progress updates.
*Identify opportunities to improve the service provided to existing customers through regular account contact.Manage a portfolio of strategic customer accounts, acting as the primary office-based point of contact and building strong relationships with key stakeholders.
*Support customer retention and account growth by maintaining regular communication and coordinating activity between customer visits.
*Follow up on quotations, commercial opportunities, and identify cross-selling and upselling opportunities to maximise revenue.
*Coordinate contract mobilisation, implementation, and customer action plans to ensure smooth onboarding and ongoing account success.
*Deliver excellent customer service by managing enquiries through to resolution, meeting SLAs, and escalating commercial risks where necessary.
*Maintain accurate account administration, including pricing schedules, product updates, samples, product trials, and CRM records.
*Support Quarterly Business Reviews and collaborate with internal teams to ensure seamless service delivery and effective account management.
*Work closely with Account Managers, Procurement, and operational teams to improve customer satisfaction, drive commercial opportunities, and support the continued growth of strategic accounts.
Profile
The ideal candidate should have:
*Strong commercial awareness
*Excellent written and verbal communication skills
*Highly organised
*Strong Microsoft office skills
*Excellent attention to detail
*Ability to manage multiple priorities
Desirable:
*Care Sector experience
*Tender support experience
*Project coordination
*Pricing administration
Job Offer
*Annual salary of £30,000 with 25% bonus
*A permanent position based in Manchester, providing job security and stability.
*Opportunities for professional development and career progression.
*Supportive team environment within the customer service department.
*Access to a range of benefits to support your professional and personal growth.