IT Support Technician
other jobs ICONIC RESOURCING LTD
Added before 1 Days
- Scotland,Midlothian
- Full Time, Contract
- Salary negotiable
Job Description:
Full job descriptionIT Support Technician
Temporary Contract – 6 Months
We are currently recruiting for an IT Support Technician to join a busy and supportive team on an initial 6-month temporary assignment.
This is a great opportunity for someone with previous IT support or service desk experience who enjoys helping people, troubleshooting technical issues and providing clear, practical guidance to users.
You will act as a first point of contact for IT-related queries, supporting users with a range of technical issues and ensuring requests are logged, managed and resolved efficiently.
Key Responsibilities*Act as a first point of contact for incoming IT support queries and requests.
*Log, monitor and manage incidents through an IT ticketing system.
*Provide first-line technical support, troubleshooting hardware, software and general IT issues.
*Assist users with resolving technical problems, explaining solutions in a clear and straightforward manner.
*Escalate more complex technical issues to the appropriate teams where required.
*Keep users updated on the progress of their requests and ensure a positive customer experience.
*Maintain accurate records of incidents, resolutions and outstanding actions.
*Work collaboratively with colleagues to ensure the smooth delivery of IT support services.
About YouWe are keen to hear from candidates who have:
*Previous experience working within an IT Help Desk, Service Desk or IT Support environment.
*Experience using an IT ticketing system to log, track and manage support requests.
*A good understanding of common IT issues and the ability to troubleshoot effectively.
*Strong communication skills, with the ability to explain technical information in simple, easy-to-understand terms.
*A customer-focused approach and a genuine willingness to help others.
*The ability to manage workloads, prioritise requests and work effectively within a team.
*A proactive attitude and the confidence to work independently when required.
Assignment Details*Contract: Initial 6-month temporary assignment.
*Working pattern: Full-time, Monday to Friday.
*Location: Office-based initially with scope for hybrid later on
*Start date: As soon as possible.
If you have previous IT support experience and are available for a new temporary opportunity, we’d love to hear from you.
Temporary Contract – 6 Months
We are currently recruiting for an IT Support Technician to join a busy and supportive team on an initial 6-month temporary assignment.
This is a great opportunity for someone with previous IT support or service desk experience who enjoys helping people, troubleshooting technical issues and providing clear, practical guidance to users.
You will act as a first point of contact for IT-related queries, supporting users with a range of technical issues and ensuring requests are logged, managed and resolved efficiently.
Key Responsibilities*Act as a first point of contact for incoming IT support queries and requests.
*Log, monitor and manage incidents through an IT ticketing system.
*Provide first-line technical support, troubleshooting hardware, software and general IT issues.
*Assist users with resolving technical problems, explaining solutions in a clear and straightforward manner.
*Escalate more complex technical issues to the appropriate teams where required.
*Keep users updated on the progress of their requests and ensure a positive customer experience.
*Maintain accurate records of incidents, resolutions and outstanding actions.
*Work collaboratively with colleagues to ensure the smooth delivery of IT support services.
About YouWe are keen to hear from candidates who have:
*Previous experience working within an IT Help Desk, Service Desk or IT Support environment.
*Experience using an IT ticketing system to log, track and manage support requests.
*A good understanding of common IT issues and the ability to troubleshoot effectively.
*Strong communication skills, with the ability to explain technical information in simple, easy-to-understand terms.
*A customer-focused approach and a genuine willingness to help others.
*The ability to manage workloads, prioritise requests and work effectively within a team.
*A proactive attitude and the confidence to work independently when required.
Assignment Details*Contract: Initial 6-month temporary assignment.
*Working pattern: Full-time, Monday to Friday.
*Location: Office-based initially with scope for hybrid later on
*Start date: As soon as possible.
If you have previous IT support experience and are available for a new temporary opportunity, we’d love to hear from you.
Job number 4291096
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