Full job description

Location: Blackburn

Full-Time | Permanent
Join a Business That Puts People First
Are you passionate about delivering outstanding customer service and making a real difference in people’s lives? We’re currently recruiting for a proactive and empathetic Customer Claims Handler to join a well-established and growing legal services organisation.
This is a fantastic opportunity to build a rewarding career within a professional environment, where your communication skills and attention to detail will have a direct impact on client outcomes.
The Role: What You’ll Be Doing
As a Customer Claims Handler, you’ll act as the key point of contact for clients, supporting them throughout their journey with professionalism and care.
* Taking ownership of enquiries and working towards positive outcomes for clients.
* Delivering a professional, customer-focused service while maintaining high standards of quality and compliance.
* Identifying and escalating issues where appropriate.
* Providing clear, accurate information and resolving client queries.
* Maintaining accurate client records and updating case management systems.
* Managing and progressing client claims throughout the claims journey.
* Handling inbound and outbound calls, emails and client enquiries.
About You: What You’ll Bring
We’re looking for someone who thrives in a fast-paced environment and enjoys building strong client relationships.
* Experience on the phone – incoming and outgoing calls (2 years desirable but not essential)
* Good communication skills – verbal and written
* Basic admin skills – the role involves updating claim files and CRM system
* Confident and resilient
* Ability to handle difficult conversations
* Experience in finance/ claims/ legal sectors desirable but not essential
* Awareness of compliance and regulatory standards (advantageous)
What’s in It for You?
* Salary - £27,000
* In Office role - 9am - 5pm (Monday - Friday)
* Employee Assistance Programme (EAP)
* Perkbox membership – access to a wide range of employee discounts
* 23 days holiday + 8 bank holidays, increasing with length of service
* Pension contributions
* Life insurance (death in service)
* Private medical insurance after 1 year of service
* Company social events twice a year
* Paid volunteering days
* Your birthday off every year
Interested?
If you’re looking to take the next step in your career within a professional and supportive environment, we’d love to hear from you.
Apply today or get in touch to find out more.