Full job descriptionCustomer Support Coordinator
Location: Livingston
Salary: £32,000 - £35,000 depending on experience
Job Type: Permanent, Full-Time
About the Role
Our client is looking for a proactive and customer-focused Customer Support Coordinator to play a key role in delivering an outstanding customer experience. Acting as the main point of contact throughout the customer journey, you’ll help coordinate appointments, manage enquiries/leads, and ensure installation projects run smoothly from start to finish.
This role would suit someone who enjoys working in a fast-paced environment, has excellent organisational skills, and takes pride in providing first-class customer service.
Key Duties
*Act as the first point of contact for customers enquiring about installation services.
*Schedule and coordinate property surveys, ensuring appointments are arranged efficiently.
*Manage customer correspondence via phone and email, providing updates and resolving queries.
*Oversee surveyor schedules, ensuring diaries are maintained and optimised.
*Build strong relationships with customers, keeping them informed throughout the installation process.
*Work closely with internal teams to coordinate appointments and support project delivery.
*Accurately maintain customer information and update internal databases and CRM systems.
*Assist with general administration tasks to support the wider team.
About You
We’re keen to speak with candidates who can demonstrate:
*Previous experience within a customer service, coordination, or administration role.
*Excellent communication skills, both written and verbal.
*A professional and confident approach when dealing with customers over the phone.
*Strong organisational skills with the ability to manage competing priorities.
*Good working knowledge of Microsoft Office applications and CRM platforms.
*Exceptional attention to detail and a proactive approach to problem-solving.
*The ability to work effectively as part of a team while managing your own workload.
What’s in it for You?
*Join a supportive and friendly team environment.
*Opportunity to develop your skills within a growing business.
*Varied role with genuine responsibility and customer interaction.
*Competitive salary and benefits package.
If you’re an organised administrator with a passion for customer service and enjoy coordinating multiple tasks in a busy environment, we’d love to hear from you. Apply today for a confidential conversation.