Full job description

Floating Support Officer
Location: Stoke-on-Trent
Salary: £27,356.00




As a Floating Support Officer, you will work with the Floating Support Team to deliver high quality support to our customers who are vulnerable and/or have complex needs, living in all tenures within Stoke on Trent.


The role will provide support in offering resettlement and sustainment support throughout the city.


What you’ll do:


*Complete inductions, risk assessments, and co-produce personalised, person-centred support plans.
*Deliver ongoing support across tenancy sustainment, resettlement, finances, health, and move-on goals.
*Signpost and advocate for access to services, addressing barriers related to mental health, substance use, and offending.
*Work collaboratively with multi-agency partners and support networks to achieve positive outcomes.
*Empower customers to manage tenancies, maximise income, address debts, and successfully move into independent housing.


Who you are:


*A good level of education including GCSE English and maths, or equivalent.
*Demonstrable experience of working in a similar sector or transferable skills.
*Experience of working with customers with complex needs.
*Excellent communication skills.
*Experience in completing forms and applications for benefits and grants.
*Ability to work under pressure and manage multiple tasks and demands.
*Full UK Driving Licence with own vehicle for work purposes – there may be occasions where customers will require to be transported in the vehicle
*DBS check.


Apply now! We may close this vacancy early if we receive a high volume of applications.


Closing date: 16th November 2026
Shortlist date: 17th November 2026
Interview date: TBC