Full job descriptionApplication Support Engineer


Salary: £40,000 - £45,000 + up to 15% bonus + profit share scheme
Location: Central Bristol - 3 days onsite / 2 days WFH
Type: Permanent


We’re recruiting for an experienced Application Support Technician to join the IT team of an international law firm in Bristol.


You’ll be part of a dedicated 3rd-line team supporting around 140 business applications, including SaaS, desktop and server-based systems. The role involves investigating complex application issues, supporting upgrades and releases, and working with other IT teams to resolve problems.
Responsibilities


*Provide 3rd-line support for business applications, investigating and resolving technical issues.
*Troubleshoot problems involving applications, SQL databases, Windows Server and related infrastructure.
*Investigate issues with APIs and integrations between applications.
*Support application upgrades, releases, patching and testing.
*Work with infrastructure teams, developers and third-party suppliers.
*Manage incidents, problems and changes in line with ITIL processes.
*Create technical documentation and help improve support processes.


What They’re Looking For


*Experience in 3rd-line application support or a technical support role involving hands-on application troubleshooting.
*Good knowledge of Windows Server, Microsoft 365 and Active Directory.
*Experience with SQL Server and T-SQL.
*Understanding of how applications interact with servers, databases and other systems.
*Practical experience with ITIL Incident, Problem and Change Management.
*Experience with application upgrades, deployments or project work.
*Good troubleshooting and communication skills.


Benefits


*Up to 15% annual bonus
*Company profit share scheme
*Private healthcare
*25 days holiday with buy/sell options
*Enhanced maternity, paternity, adoption and shared parental leave


RSG Plc is acting as an Employment Agency in relation to this vacancy.