Full job descriptionService Advisor – Chippenham – £30,000–£31,000 Basic Salary + Bonus
People Solutions are currently recruiting for an experienced Service Advisor to join our well-established automotive client based in Bumpers Farm, Chippenham.
This is a fantastic opportunity offering a competitive basic salary of £30,000–£31,000 per annum, an attractive bonus structure, permanent employment and genuine opportunities for career development within a successful automotive aftersales team.
£30,000–£31,000 Basic Salary | Bonus Structure | Permanent Position | 22 Days’ Holiday + Bank Holidays | Career Development
This position is ideal for applicants looking for a role as an Automotive Service Advisor, Aftersales Advisor, Dealership Service Advisor, Vehicle Service Advisor or Automotive Customer Service Advisor.
Shifts
• Monday to Friday
• 08:00–18:00
• Alternate Saturdays
• Saturday hours: 08:00–12:30
• Full-time, permanent position
Rates of Pay
• £30,000–£31,000 basic salary per annum, depending on experience
• Competitive bonus structure
• Additional earning potential through departmental performance targets
Benefits
As a Service Advisor, you will receive:
• Competitive basic salary
• Attractive bonus structure
• 22 days’ annual leave plus bank holidays
• Company pension scheme following three months’ employment
• Permanent employment
• Long-term career development opportunities
• Friendly and supportive working environment
• Ongoing training and professional development
Day-to-Day Duties
As a Service Advisor, your duties will include (but are not limited to):
• Acting as the main point of contact for customers requiring vehicle servicing, maintenance, repairs and warranty work
• Providing a professional and welcoming customer experience
• Handling customer enquiries by telephone, email and face to face
• Booking vehicle servicing and repair appointments
• Listening to customer concerns and accurately recording vehicle faults and service requirements
• Preparing job cards and workshop instructions for technicians
• Managing workshop schedules and coordinating appointments to maximise productivity
• Liaising with technicians and workshop staff regarding vehicle progress and repair requirements
• Keeping customers updated on repair progress, costs and estimated completion times
• Obtaining customer authorisation for additional repairs and maintenance work
• Preparing and explaining invoices, vehicle health check reports and completed work summaries
• Coordinating vehicle collections and deliveries where required
• Identifying opportunities to promote additional products, service plans and maintenance packages
• Supporting departmental sales targets and customer satisfaction objectives
• Processing warranty claims and maintaining accurate supporting documentation
• Maintaining accurate customer records, vehicle service histories and internal system information
• Resolving customer queries and complaints professionally and efficiently
• Following company policies, data protection requirements and industry regulations
Essential Skills
To be successful as a Service Advisor, you will need:
• Previous experience as a Service Advisor, Aftersales Advisor or in a similar automotive customer service role
• Full UK Driving Licence
• Excellent customer service and relationship-building skills
• Strong verbal and written communication skills
• Ability to explain technical information clearly to customers
• Good administrative and organisational skills
• Strong IT skills and confidence using computer systems
• Ability to manage multiple tasks and prioritise workloads effectively
• Experience working within a busy, customer-focused environment
• Excellent attention to detail and accuracy
• Professional, reliable and customer-focused approach
• Ability to remain calm and organised under pressure
Desirable Experience
• Previous experience within a franchised dealership or independent automotive workshop
• Knowledge of vehicle servicing, repairs and automotive aftersales operations
• Experience using Dealership Management Systems (DMS)
• Understanding of warranty procedures and manufacturer standards
• Previous experience promoting service plans and additional maintenance work
• Experience working towards customer service and sales performance targets
Training Provided
• Ongoing automotive industry-related training
• Professional development opportunities
• Ongoing support throughout employment
Apply
If you are an experienced Automotive Service Advisor looking for a permanent opportunity in Chippenham, offering a competitive basic salary, attractive bonus structure and long-term career development, we would like to hear from you.
This is an excellent opportunity to join a successful automotive business where you will play an important role in delivering outstanding customer service and supporting the smooth running of a busy aftersales department.
Click Apply Now to submit your application, and a member of our recruitment team will be in touch with suitable candidates.
People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.