Complaints Investigator & Auditor
other jobs MPJ Recruitment Ltd
Added before 8 Days
- England,North West,Greater Manchester
- Full Time, Permanent
- £28,000 per annum
Job Description:
Full job descriptionComplaints Investigator & Auditor
Manchester City Centre | Office Based (Monday-Friday)
9:00am - 5:00pm | £28,000 per annum
Permanent | Start Date: September
Looking for a role where you can make a real impact?
We’re looking for an experienced Complaints Investigator & Auditor to join our growing Customer Experience team. If you have a background in complaints handling, compliance or auditing within claims, insurance or financial services, this is a fantastic opportunity to join a business that genuinely values quality, customer outcomes and continuous improvement.
What you’ll be doing:
*Investigating and resolving customer complaints fairly and efficiently.
*Conducting internal audits to ensure compliance with FCA regulations and company standards.
*Identifying trends, risks and opportunities to improve processes.
*Producing audit and complaints reports for senior management.
*Supporting and coaching colleagues to maintain high compliance standards.
*Helping deliver an exceptional customer experience.
What we’re looking for:
*Experience handling complaints and/or conducting audits within claims management, insurance or financial services.
*Good understanding of FCA regulations and compliance.
*Excellent investigation, analytical and problem-solving skills.
*Strong communication skills with a professional and empathetic approach.
*Highly organised with excellent attention to detail.
What’s in it for you?
*Day off for your birthday
*Free access to wellbeing and mental health support through Health Assured’s Employee Assistance Programme including free counselling, financial advice, and legal advice
*Company social events
*Your child’s first day off at joining a new school
*Dress down Friday every week
*No bank holiday working
*Long service bonus
*25 days Holiday, plus Bank Holidays.
*Extra holidays given for 100% attendance.
If you’re passionate about delivering outstanding customer outcomes while ensuring the highest compliance standards, we’d love to hear from you.
Apply today and become part of a business where your expertise really makes a difference.
Manchester City Centre | Office Based (Monday-Friday)
9:00am - 5:00pm | £28,000 per annum
Permanent | Start Date: September
Looking for a role where you can make a real impact?
We’re looking for an experienced Complaints Investigator & Auditor to join our growing Customer Experience team. If you have a background in complaints handling, compliance or auditing within claims, insurance or financial services, this is a fantastic opportunity to join a business that genuinely values quality, customer outcomes and continuous improvement.
What you’ll be doing:
*Investigating and resolving customer complaints fairly and efficiently.
*Conducting internal audits to ensure compliance with FCA regulations and company standards.
*Identifying trends, risks and opportunities to improve processes.
*Producing audit and complaints reports for senior management.
*Supporting and coaching colleagues to maintain high compliance standards.
*Helping deliver an exceptional customer experience.
What we’re looking for:
*Experience handling complaints and/or conducting audits within claims management, insurance or financial services.
*Good understanding of FCA regulations and compliance.
*Excellent investigation, analytical and problem-solving skills.
*Strong communication skills with a professional and empathetic approach.
*Highly organised with excellent attention to detail.
What’s in it for you?
*Day off for your birthday
*Free access to wellbeing and mental health support through Health Assured’s Employee Assistance Programme including free counselling, financial advice, and legal advice
*Company social events
*Your child’s first day off at joining a new school
*Dress down Friday every week
*No bank holiday working
*Long service bonus
*25 days Holiday, plus Bank Holidays.
*Extra holidays given for 100% attendance.
If you’re passionate about delivering outstanding customer outcomes while ensuring the highest compliance standards, we’d love to hear from you.
Apply today and become part of a business where your expertise really makes a difference.
Job number 4297343
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