Full job descriptionClient LeadJob Title: Client Experience Lead Location: Glasgow South Company: Home Instead
About Home Instead: Home Instead is a leading provider of high-quality home care services for older adults. We are passionate about making a difference in the lives of our clients by providing the best care tailored to their individual needs. Our compassionate team works closely with clients and their families, ensuring a safe, supportive, and engaging environment for those who require home care.
Role Overview: We are looking for a dedicated and dynamic Client Experience Lead to join our team in Glasgow South. This is a pivotal role within our organization, responsible for ensuring our clients receive an exceptional experience with Home Instead. The ideal candidate will be client-focused, organized, and have a passion for improving the lives of older adults.
Key Responsibilities:
*Lead the client journey, ensuring exceptional care and service delivery at every touchpoint.
*Develop strong relationships with clients and their families to understand their needs and preferences, ensuring satisfaction and continuous improvement.
*Oversee the client onboarding process, ensuring smooth transitions and comprehensive care planning.
*Provide ongoing support to clients, ensuring regular check-ins and responding to any concerns or queries in a timely manner.
*Collaborate closely with care teams to ensure clients receive personalized and high-quality care that meets their specific needs.
*Implement feedback loops, gathering insights from clients and families to improve our services.
*Support marketing efforts by sharing client success stories and experiences to help grow the Home Instead brand.
Qualifications & Skills:
*Proven experience in a client-facing role, ideally within the healthcare, home care, or customer service sectors.
*Excellent communication skills, both verbal and written, with the ability to engage and build trust with clients, families, and colleagues.
*Strong organizational skills and attention to detail.
*Compassionate, empathetic, and passionate about delivering outstanding care experiences.
*Ability to problem-solve and resolve issues effectively and with empathy.
*Proficient in using office software and CRM systems (or willingness to learn).
Why Join Us?
*Be part of a supportive, caring team dedicated to improving the lives of older adults.
*Competitive salary and benefits package.
*Opportunities for professional development and career progression.
*A rewarding role where your contributions make a real impact.
Join Home Instead and help us provide high-quality care and exceptional experiences for our clients in Glasgow South!