Full job descriptionCare CoordinatorHome Instead Lincoln is recruiting for the appointment of a Care Coordinator for our Lincoln branch office. The role will entail a variety of duties in the coordination and scheduling of our service to clients whilst providing the highest quality of service.
Duties include:
*Understand and build effective and efficient schedules around our clients and Care Assistants.
*Ensure schedules are prepared, considering travel time, holidays, training, and last-minute cancellations.
*Be responsive to changes in the schedule and liaise with relevant team members.
*Match Care Assistants to new clients in conjunction with the Registered Care Director and arrange introductions.
*Ensure client schedules are matched to their needs, with the same Care Assistant and the same times each week, where possible.
*Develop excellent relationships with both clients and Care Assistants so both can enjoy positive experiences.
*Work with the Registered Care Director to ensure sufficient current and future staffing levels are met.
*Work with the Registered Care Director to ensure new and existing care packages can be resourced and scheduled on a timely basis.
*Add and maintain all client and Care Assistant information onto the electronic scheduling system.
*Carry out any other duties deemed necessary for the successful operation of the business.
*Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
*Assisting with Recruiting of Care Assistants.
*On-call duties on a rota basis.
*Delivering care to clients when covering staff sickness and holidays.
Qualifications include:
*Experience working in a scheduling role within home care would be highly beneficial.
*Good working knowledge of IT systems with experience in Microsoft Office with the ability to learn and adopt new technologies where appropriate.
*Highly resilient and positive with excellent communication skills.
*Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
*Team player with strong interpersonal skills with the ability to build rapport quickly.
*Excellent attention to detail with the ability to multi-task.
*Logical and analytical with the ability to work with initiative and meet deadlines.
*UK driving license and access to a vehicle for work purposes
*Experience in Care
Additional information includes:
*Salary of £23,500.00 p.a. + Extra for On-Call duties and any overtime
*37.50 hours per week employment contract
*28 Days holiday
*Company Pension Scheme
*Business mileage is paid at 35 pence per mile
*Local & Professional Support Team
*Employee Assistance Programme (EAP)
*Refer A Friend Scheme (£125.00 Bonus)
*Home Instead Employee Benefits & Discount Scheme
*Award Winning, Comprehensive Induction & Ongoing Professional Development Training
*Fantastic Recognition, Care Awards, Staff Birthday Schemes, Social Events and Company Events
Candidates MUST have a Valid UK Driving License (with access to a vehicle for work purposes) and have the Right to Work in the UK.