Full job descriptionLive In Care Field SupervisorHome Instead is the UK’s leading home care provider dedicated to transforming the way older people are cared for in later life. With a commitment to relationship-led, personalised care, we operate over 250 independently owned offices delivering services such as companionship, personal care, and specialised support for conditions like dementia and Parkinson’s. Our mission is to make a positive difference every day by providing outstanding care with compassion and respect.
Job DescriptionJob Purpose: To ensure clients receive a high-quality, person-centred live-in care service by overseeing live-in care packages, supporting and supervising live-in Care Professionals, coordinating scheduling and placements, and promoting live-in services within the community. This role combines operational coordination with quality assurance to ensure smooth delivery and excellent client outcomes.
1. Live-In Care Scheduling & Package Management
- Coordinate and schedule live-in care packages, ensuring continuity and suitability of placements. - Match live-in Care Professionals to clients based on skills, experience, preferences and compatibility. - Plan and manage changeovers, emergency cover and rota adjustments for live-in services. - Maintain accurate client and Care Professional records in the digital scheduling/care management system. - Work with the office team to ensure new and existing live-in packages are resourced promptly.
2. Recruitment Support for Live-In Care Professionals
- Support recruitment needs for live-in Care Professionals by feeding in resourcing requirements and availability. - Assist with screening/interviews and onboarding activity where required. - Support induction and early-stage engagement to help new live-in Care Professionals settle into role. - Work with recruitment teams to ensure staffing levels meet current and future live-in service demand.
3. Support, Supervision & Retention
- Provide ongoing support to live-in Care Professionals, acting as a key point of contact for guidance and problem-solving. - Complete supervisions, spot checks, quality monitoring and welfare checks in line with company standards. - Promote engagement, wellbeing and retention through regular communication and timely escalation of concerns. - Support Care Professionals with use of care planning technology and documentation expectations.
4. Quality Assurance, Auditing & Compliance
- Create, update and audit live-in care plans, risk assessments and client documentation (including digital care planning). - Conduct audits of eMAR, care notes and compliance files to maintain safe and consistent standards. - Support safeguarding, incident reporting and action planning in line with policies and regulatory requirements. - Maintain accurate records using approved systems and contribute to quality reporting.
5. Networking, Promotion & Stakeholder Engagement
- Network with local professionals, community groups and referral partners to raise awareness of live-in care services. - Promote live-in services to prospective clients and families, supporting service growth and continuity of care. - Maintain regular communication with clients, families and professionals, completing service reviews where required. - Arrange and support client and live-in Care Professional introductions to build strong, trusting relationships.
- Support on-call duties if required, including responding to live-in package changes and emergencies. - Provide short-notice operational support to maintain safe service delivery. - Work collaboratively with the wider team to support business needs and maintain service standards.
QualificationsEssential Criteria
*Level 3 NVQ in Health and Social Care or equivalent.
*Experience in the care sector, ideally including live-in care services.
*Experience of supervising/supporting Care Professionals and completing quality checks.
*Experience of working with MAR/eMAR and medication in a supervisory role.
*Knowledge and understanding of legislation and regulations specific to Health and Social Care.
*Strong communication skills with the ability to build rapport quickly with clients, families and professionals.
*Confidence using care management technology and supporting/training Care Professionals.
*Understanding of confidentiality and information governance within current legislation.
*Organised and flexible, able to manage competing priorities and respond to live-in package changes.
*Full driving licence and access to transport (where required within the territory).