Full job descriptionChristmas City Ambassador

Location: Edinburgh City Centre
Rate of Pay: £14.51 per hour
Hours of Work: Thursday – Sunday 12.00-20.00
Duration: Until 3rd January 2027
Start Date: ASAP

Also working at Torchlight Procession, Night Afore and Hogmanay Street Party on 29th, 30th and 31st December respectively.


The City Ambassador will:
*Patrol busy city centre locations, engaging with residents, businesses and visitors while reporting any issues through the appropriate channels.
*Welcome visitors in a friendly, professional manner.
*Provide information on Edinburgh’s attractions, venues, transport and public facilities.
*Assist with directions and general enquiries, delivering excellent customer service.
*Help create a positive, inclusive and welcoming atmosphere throughout the festive season.
*Represent the City’s values of respect, flexibility and integrity at all times.
*Work closely with Police Scotland, Council teams and other key stakeholders to support a coordinated approach.
*Respond professionally to enquiries, concerns and complaints from members of the public and local businesses.
*Record incidents, visitor feedback and interactions using the appropriate reporting systems.
*Support promotional and social media activities where required.

The successful candidate will have:
*Excellent communication and interpersonal skills.
*A friendly, approachable and confident manner when engaging with the public.
*Good knowledge of Edinburgh and enthusiasm for the city’s festivals, culture and attractions.
*Good IT skills, including Microsoft Office, Outlook and web-based applications.
*The ability to remain calm and professional when dealing with complaints or challenging situations.
*A proactive, reliable and adaptable approach.
*The ability to work effectively in a fast-paced team environment.
*An understanding of GDPR and handling confidential or sensitive information.

Apply directly via this advert today!