Full job descriptionJob title: IT Systems Engineer
Salary: DOE
Location: Dagenham
We are looking for an IT Systems Engineer to join a growing company in Dagenham, this is a varied role and needs someone with strong experience at a 2nd and 3rd line level covering both hardware and software systems. This role will suit someone with strong operational technical support with a good understanding of networking skills. Prior Service Desk or Desktop Support experience would be desirable.
Duties:
*Supporting and administering Microsoft client operating systems
*Managing Active Directory (including Group Policies)
*Handling user account administration, onboarding/offboarding processes, device enrolment, and associated documentation.
*Install, configure, and maintain network printers, wireless devices, and mobile technologies, serving as a secondary contact for warehouse scanning hardware.
*A key part of the role involves collaborating with third-party suppliers to resolve issues, managing Office 365 administration, and overseeing patch management across servers, desktops, and Mac devices.
*Troubleshooting involving hardware, software, and network-related issues, supporting the network engineering team as needed
*Maintain accurate technical documentation and create procedural guides to streamline common issue resolution.
*Solid knowledge of IT hardware
*Basic LAN/WAN networking
*Support Office 365 services: Exchange, Teams, Azure Cloud and SQL.
*Network hardware
*IP telephony systems
*Manage user accounts and security permissions to ensure smooth IT operations across multiple sites
Attributes:
*Technically minded, with the ability to problem solve
*Team player
*Driving license